Virtual Vault going missing
We have deployed Virtual Vault to our Enterprise Vault v9.0.2 environment for our 10,000 users, however we are getting approximately 50 calls a week to our helpdesk stating that Virtual Vault has gone missing from Outlook. We then have to jump onto the users machine and tick the box next to the users name on the Virtual Vault tab and this restores the users access.
So, my questions :)
1) Has anyone come across an issue like this before and if so how did you fix it?
2) Is there a way to force this tick box to be on by way of regkey/ev policy/gpo in order to prevent the user getting the issue?