Endpoint Protection

Hi,

I am getting a case which the SEP11 is disable by antivirus and task manager, regedit all are disable too.
Even I want to install the SEP11 again also fair, in safe mode I am getting the blue screen.

Anyone is facing this before? Please advise on how to remove the virus as I am using the malwarebyte does not remove the virus also.

you have to scan the system with the SERT tool.

http://service1.symantec.com/support/ent-security.nsf/docid/2010041409092048

You SERT  http://service1.symantec.com/support/ent-security.nsf/docid/2010041409092048

or Use NSS  ftp://ftp.symantec.com/misc/tools/nss/NortonSecurityScan.exe

once scanned install SEP with more secured configiurations.

Hi Pete,

Is it the SERT with the latest virus defintion or technology for this?

Where can I download the SERT ISO?

SERT download and update with virus definition in the following KB

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010041515464348

Hi Pete,

Noted. But the chances for successful cleaning all these viruses are higher or just normal?

The chances for removal are higher..however if it fails there are few custom made tools to rectify issue with taskmanager,regedit,msconfig
Run that tool ( https://www-secure.symantec.com/connect/downloads/simple-utility-reset-folder-options-show-all-hidden-enable-registry-editing-enable-task-ma  ).Try installing SEP and scan with latest defs
Or you can also try scanning with Norton Power Eraser ( http://security.symantec.com/nbrt/npe.asp )

The problem is I can't even install the antivirus. I try the SEP11, Avira all fail only the malwarebyte are successful.

Hi Pete,

I login to the Licensing Portal but I cannot manage to find the SERT.
Can you please guide me how to get it?

its https://fileconnect.symantec.com
don't you find the iso image for SERT?

Hi Pete,

Is it the Symantec_Endpoint_Recovery_Tool_1.0.15_AllWin_EN.iso?

yes :-)