Endpoint Protection

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  • 1.  Virus and Spyware Definition not updating while the rest of content is updating ?

    Posted Apr 21, 2014 11:12 PM

    Hi People,

    I'm having some strange issue here with the Symantec Endpoint Protection Manager v 12.1.3, the Liveupdate went successfully downloading the rest of the component but not the Virus and Spyware definitions ?

    SEP.JPG

    is there any reason why ?



  • 2.  RE: Virus and Spyware Definition not updating while the rest of content is updating ?

    Posted Apr 21, 2014 11:14 PM

    I also found this event continuously logged in the Event Viewer:

    Log Name:      Application
    Source:        SescLU
    Date:          22/04/2014 12:39:42 PM
    Event ID:      13
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SEPM-PROD-VM1.domain.com
    Description:
     LiveUpdate returned a non-critical error.  Available content updates may have failed to install.

     



  • 3.  RE: Virus and Spyware Definition not updating while the rest of content is updating ?
    Best Answer

    Posted Apr 21, 2014 11:19 PM

    You can clear corrupt virus defination

    Event ID 13: "SescLU - LiveUpdate returned a non-critical error. Available content may have failed to install."

    http://www.symantec.com/business/support/index?page=content&id=TECH91615

    How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually
    http://www.symantec.com/business/support/index?page=content&id=TECH103176

     

     

     

     



  • 4.  RE: Virus and Spyware Definition not updating while the rest of content is updating ?

    Broadcom Employee
    Posted Apr 21, 2014 11:43 PM

    can you post the liveupdate log?

     



  • 5.  RE: Virus and Spyware Definition not updating while the rest of content is updating ?

    Posted Apr 22, 2014 12:04 AM

    was there any change on your firewall? if yes, then check the content filtering firewall rule

    if not this works all the time

    How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually
    http://www.symantec.com/business/support/index?page=content&id=TECH103176

     



  • 6.  RE: Virus and Spyware Definition not updating while the rest of content is updating ?

    Broadcom Employee
    Posted Apr 22, 2014 01:33 PM

    Hi,

    Thank you for posting in Symantec community.

    If only Virus & Spyware definitions are not updating then I would recommend to run JDB file to update definitions file manually.

    Refer the following article:

    How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

    http://www.symantec.com/docs/TECH102607

    Have you tried to repair the SEPM?



  • 7.  RE: Virus and Spyware Definition not updating while the rest of content is updating ?
    Best Answer

    Posted Apr 24, 2014 07:06 AM
    First you can remove the virus definition from Symantec Server. Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content http://www.symantec.com/docs/TECH166923 If it can't be sort out your issue then you can upload the jdb file http://www.symantec.com/docs/TECH102607


  • 8.  RE: Virus and Spyware Definition not updating while the rest of content is updating ?

    Broadcom Employee
    Posted Apr 25, 2014 07:27 AM

    Hi John,

    Is there any update?