Endpoint Protection

I am havin one of the system where symantec not getting installed. As per my observation there virus are availalbe.

Try to open the task manager it is disable.

Try to open the Run Tab but when select it, it display "don't create a shortcut file"

I have copied the symantec on system but folder is not getting open and size of folder is zero.

This sounds like a virus infection. Scan your using with the tools found here:

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Boot the machine in safemode

enable msiexec 

then install SEP and run a full scan.

https://www-secure.symantec.com/connect/blogs/windows-installer-safe-mode

http://www.symantec.com/business/support/index?page=content&id=TECH148376

Hi,

It seems that machine is infected. Isolate the machine from the network.

Use Power Eraser to detect threat and remove them

http://www.symantec.com/theme.jsp?themeid=spe-user-guide

Also can use  SERT to boot on a CD and clean your machine

http://www.symantec.com/docs/TECH131732

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

if its a client machine disconnect it from netwrok, Format the machine then install SEP.

Or else you can run NPE and other tools clean it then install SEP.

Follow what Chetan suggest, use SERT with latest definition and clean the PC.

You may need ppl expertise or other tool if SERT unable to detect it...

Hi,

Agreed with Vikram, Please follow Vikram above comments.

Hi,

I can try as per above mention links but i will not able to reinstall the OS on system because that system is work as a application server.

run SERT tool and check if the files can be removed. can you post the sep_inst.log?

Any finding from SERT scan?

certain PC at certain environment cant be formated easily... i.e holding legacy software, hosting files etc ....

please get assistant from expert if you're not sure (open support case etc)