Virus Definition Not Show on SEPM Console....
Updated: 21 Jul 2010 | 8 comments
I have a problem with one of my SEP server. The Virus Definition not show on the console (pic above), I've been waiting about a week, but nothing happen. My other server running well (see pice bellow)
So I compare both, and can not see something wrong ( or I could be wrong). Right now I have no idea how to fix this problem. Please help me, because I can not create report about virus definition on that server.
I'll wait for the solution. Thank's
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Go to Preferences in home tad
Go to Preferences in home tad change the time range to 24 hour and see any difference..
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Dear AravindKM
Dear AravindKM
Nothing change. The pictures is newest grab from the console.
PS : My SEPM version is 11.0.4202.75 (MR4MP2) and my company have no plan to upgrade to MR5.
Go to Reports---->computer
Go to Reports---->computer status--->virus definition status select the time range for 1 week and create report.Create this for 24 hours also check anything is appearing.
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
This I captured from report.
This I captured from report. I do like you said, nothing change...
and I get Return Code =1, see pic below
And after compare with other server nothing different with internet connection setting (LAN setting)
I think this is the problem, but I can not found solution on this forum and also after googling...
Any clients are directly
Any clients are directly reporting to this server?
If yes what is the updation date of those clients?
Try by increasing the time range and create report and see anything is appearing
Create some other report and see any data is appearing.
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Dear AravindKM, I think
Dear AravindKM,
I think you're not got the point. I have some SEP server, and runing SEPM MR4MP2. Only one server have a problem, which Virus Definition not appear on SEPM console. Everything on those server have same setting. So after trying to fix ang googling I found an error "Return Code =1".
According from this forum this problem error because of firewall and proxy, so I try to check again that setting. nothing change, same for all server.
When creating report, only Virus Definition Report show as ussually.
every clients are reporting to the server.
Just for confirmation check
Just for confirmation check the settings
Clients ----> <Preferred group>--->client log settings and in antivirus and antispyware policy ----- > miscellaneous ---->log handling
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Hi,
Lets first check if the DB has that AV defs information... In the clients tab, when you change the "view" to Protection technology, you should be able to see the virus defs column... is it populating some information?... And also, try to get a computer status log from monitors-> logs... what does it say?
And oh, if the return code =1 for LU, the problem could be with the inventory or settings files of liveupdate.... Try running LUALL from the run command... It would give you more detailed error code which would help us... And before you do so, please goto control panel > Symantec LiveUpdate and change few things...
* Change mode to 'interactive' and error level to enhanced....
One last question, are the SEPMs replicated?
Cheers,
Visu.
Cheers,
Visu.
I came, I saw, I err ;)
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