Endpoint Protection

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  • 1.  Virus definitions are not up to date on SAV Clients

    Posted Nov 19, 2009 03:45 PM

    Hello, I made NO changes, and up until the time of Halloweeen 10-31-2009, the updates and the latest definitions were being pushed out properly, and the machines were all up to date. Now I have to go in and MANUALLY update everything. Almost ALL of the machines on my network are reflecting 11-14-2009 as the date for the definitions. I have 2 client groups. One has the clients up to date, the other is behind now by 5 days. I need to know what I can do to make these definitions go out system wide without manually pushing them. I need the to work and I need to know what I am missing and why this is occuring. Do I need to change anything in the group for this to work properly? It worked all this time and with no change I now have to manually do this.


    Thank you.



  • 2.  RE: Virus definitions are not up to date on SAV Clients
    Best Answer

    Posted Nov 19, 2009 03:51 PM
    Try tunning Rx4Defs on the SAV server. As in SAV Virus Defs get corrupted pretty easily. 


  • 3.  RE: Virus definitions are not up to date on SAV Clients

    Posted Nov 19, 2009 03:54 PM
    But, I have another group with another parent server and it worked like a charm :-(


  • 4.  RE: Virus definitions are not up to date on SAV Clients

    Posted Nov 19, 2009 04:03 PM
     Ya so it point that problem is with only 1 parent server. Try running Rx4defs on that.
    Its not neccesary that if virus definition gets corrupted it will affect everybody.Sometimes it can happen on handful of computers or just 1 server.
    If symantec themselves release a corrupt def that will cause problems for everybody out there..


  • 5.  RE: Virus definitions are not up to date on SAV Clients

    Posted Nov 19, 2009 04:14 PM
    ICEPACK.jpg


  • 6.  RE: Virus definitions are not up to date on SAV Clients

    Posted Nov 19, 2009 04:27 PM
    icepack.xe is part of Symantec Quarantine Server its a Quarantine Agent.
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2004070609092148 

    Are you using Q Server. If not then remove it from AD//Remove Programs.


  • 7.  RE: Virus definitions are not up to date on SAV Clients

    Posted Nov 19, 2009 04:29 PM
    Rx4defs? I have a folder, but it looks quite old.


  • 8.  RE: Virus definitions are not up to date on SAV Clients

    Posted Nov 19, 2009 04:34 PM
     Doesn't matter it will do the same thing..
    Clear out temp files, old definitions replace it with a set of its own ( which will also be old ). Then it will update the new definition to itself and then to the clients.

    However if you call support you can get a new one.


  • 9.  RE: Virus definitions are not up to date on SAV Clients

    Posted Nov 19, 2009 04:35 PM
    Just a folder with old junk in it.


  • 10.  RE: Virus definitions are not up to date on SAV Clients

    Posted Nov 19, 2009 04:37 PM
     there should be Rx4Defs.exe...thats the main file. The folder you have must be the logs left behind or the extracted rx4defs i am not sure..