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Virus definitions are not up to date on SAV Clients

Updated: 21 May 2010 | 9 comments
Bryan S's picture
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This issue has been solved. See solution.

Hello, I made NO changes, and up until the time of Halloweeen 10-31-2009, the updates and the latest definitions were being pushed out properly, and the machines were all up to date. Now I have to go in and MANUALLY update everything. Almost ALL of the machines on my network are reflecting 11-14-2009 as the date for the definitions. I have 2 client groups. One has the clients up to date, the other is behind now by 5 days. I need to know what I can do to make these definitions go out system wide without manually pushing them. I need the to work and I need to know what I am missing and why this is occuring. Do I need to change anything in the group for this to work properly? It worked all this time and with no change I now have to manually do this.

Thank you.

Comments

Vikram Kumar-SAV to SEP's picture
19
Nov
2009
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Try tunning Rx4Defs on the

Try tunning Rx4Defs on the SAV server. As in SAV Virus Defs get corrupted pretty easily. 

Bryan S's picture
19
Nov
2009
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I will try...

But, I have another group with another parent server and it worked like a charm :-(

Vikram Kumar-SAV to SEP's picture
19
Nov
2009
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 Ya so it point that problem

 Ya so it point that problem is with only 1 parent server. Try running Rx4defs on that.
Its not neccesary that if virus definition gets corrupted it will affect everybody.Sometimes it can happen on handful of computers or just 1 server.
If symantec themselves release a corrupt def that will cause problems for everybody out there..

Bryan S's picture
19
Nov
2009
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Vikram Kumar-SAV to SEP's picture
19
Nov
2009
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icepack.xe is part of

icepack.xe is part of Symantec Quarantine Server its a Quarantine Agent.
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2004070609092148 

Are you using Q Server. If not then remove it from AD//Remove Programs.

Bryan S's picture
19
Nov
2009
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Thank you and where can I get

Rx4defs? I have a folder, but it looks quite old.

Vikram Kumar-SAV to SEP's picture
19
Nov
2009
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 Doesn't matter it will do

 Doesn't matter it will do the same thing..
Clear out temp files, old definitions replace it with a set of its own ( which will also be old ). Then it will update the new definition to itself and then to the clients.

However if you call support you can get a new one.

Bryan S's picture
19
Nov
2009
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I don't have the file

Just a folder with old junk in it.

Vikram Kumar-SAV to SEP's picture
19
Nov
2009
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 there should be

 there should be Rx4Defs.exe...thats the main file. The folder you have must be the logs left behind or the extracted rx4defs i am not sure..