Endpoint Protection

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  • 1.  Virus definitions clients show how out-to-date on SEPM but clients are updated.

    Posted Apr 29, 2014 07:21 PM

    I configured the report in SEPM "Virus Definitions out-of-date" to list the clients with definition older than 15 days virus. But in the SEPM console is showing how out-to-date to the clients that are upgraded.
    Can someone help me?

     



  • 2.  RE: Virus definitions clients show how out-to-date on SEPM but clients are updated.

    Posted Apr 29, 2014 07:35 PM

    What's your exact SEPM version?



  • 3.  RE: Virus definitions clients show how out-to-date on SEPM but clients are updated.

    Posted Apr 29, 2014 09:28 PM

    try to delete one or two Problematic client in SEPm console and check after next heart beat setting

    Please check if you have a lot of .DAT/.TMP/.ERR files into SEPM\data\inbox subfolders (especially Agentinfo). If yes, it means clients are reporting their logs to the SEPM, but the manager is not able to process them.

    Clients cannot send data back to Symantec Endpoint Protection Manager

    Article:TECH105348  | Created: 2008-01-09  | Updated: 2009-01-30  | Article URL http://www.symantec.com/docs/TECH105348


  • 4.  RE: Virus definitions clients show how out-to-date on SEPM but clients are updated.

    Posted Apr 30, 2014 12:42 AM

    How many client have the issue?

    Can you find the client from client tab that is shown updated?

    Remove the entry from SEPM and after that run update content from client end.



  • 5.  RE: Virus definitions clients show how out-to-date on SEPM but clients are updated.

    Posted Apr 30, 2014 12:45 PM
      |   view attached

    - The version of SEPM is 12/01/2015
    - James007 I've checked what is in the link below and it ok.

    http://www.symantec.com/business/support/index?page=content&id=TECH105348

    - Also delete files err.. Follow the link below. But the problem remains.

    http://www.symantec.com/connect/forums/client-date-and-commincated-sepm-sepm-report-says-out-date

    Attached sending a report of clients out-to-date. Know which of the following criteria is used by the report out-to-date?


    - Antivirus Content
    - IPS Signatures
    - SONAR Content
    - Download Protection Content

    Attachment(s)

    xlsx
    av_ou-to-date.xlsx   48 KB 1 version


  • 6.  RE: Virus definitions clients show how out-to-date on SEPM but clients are updated.

    Posted Apr 30, 2014 01:43 PM

    Restart the Database Service.

    Try on one old date client system and if work then on other

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    Article:HOWTO59193

     | 

    Created: 2011-09-08

     | 

    Updated: 2013-06-24

     | 

    Article URL http://www.symantec.com/docs/HOWTO59193

     



  • 7.  RE: Virus definitions clients show how out-to-date on SEPM but clients are updated.

    Posted Apr 30, 2014 02:10 PM

    Does any duplicate client are available in SEPM Console ?Do you have try to manually update virus defination ?

    Also try this

    Fixed so that LiveUpdate restarts after the client computer recovers from standby.

    2)1. Browse to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agentinfo

    2. Look for any .err files or tmp files & Dat files

    3. If you find anything which is not processed by sepm then it might be the reason for the client data loss

    4. Stop SEPM services from services.msc

    5. Delete all the files inside the location \Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\agentinfo

    6. Restart the SEPM services