Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Virus Definitions Out-of-date pop-up

Created: 24 Oct 2013 • Updated: 24 Oct 2013 | 6 comments
This issue has been solved. See solution.

Hello!

We have several of our clients that go off any network for an extended period of time (usually more than 7 days).  When they connect back up they receive the Virus Definitions Out-of-Date pop-up box and continue to see it until the definitions are updated.  We tell them to manually run LiveUpdate to immediately remediate the annoying pop-up, but our Helpdesk is getting flooded with these requests.  Based on our download settings (attached to this post) our clients wait on their designated heart-beat interval until they actually pull any content down.  I assume the delay here (which we have set to help minimize network traffic) is why the pop-up keeps showing until the clients check-in. 

My question is...is there any way to make the updating of content process silent for systems that are more than 7 days out-of-date?  Or is there any way to disable that pop-up from showing on our clients?

Thanks!   

Operating Systems:

Comments 6 CommentsJump to latest comment

.Brian's picture

Do you have a policy configured for the clients to update from Symantec when offline?

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

samwyle1234's picture

I'm pretty sure we do.  Where can I check in the SEPM to verify?

With that in mind, most of the time these systems aren't connecting to the Internet at all while off our network so they can't receive content from anywhere.

.Brian's picture

And yo have a separate location as well the clients switch to and use the offline policy?

How to configure mobile computers to automatically download virus definitions when disconnected from the Symantec Endpoint Protection Management console

Article:TECH104571  |  Created: 2008-01-02  |  Updated: 2010-08-13  |  Article URL http://www.symantec.com/docs/TECH104571

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture
  1. Log into the SEPM console and click the Policies tab.
  2. Under View Policies, click Antivirus and Antispyware Policies.
    For 12.1.x, look under Policies for Virus and Spyware Protection.
  3. In the Antivirus and Antispyware Policies pane, right-click the policy used by the affected clients and then choose Edit....
  4. Under Windows Settings, click Miscellaneous.
    You may need to look under Advanced Options.
  5. In the Miscellaneous pane, click the Notifications tab.
  6. Set the Days before a warning appears in Symantec Endpoint Protection value to the number of days calculated as "safe" for the affected clients.
  7. If you want to display a pop-up message on the client computer, check Display a notification message on the client computer. Click Message... to customize the message the users will see.
    You cannot specify a period of time during which SEP automatically suppresses the next follow-up notification.
  8. Click OK. This will save the changes to the policy.
SOLUTION