Endpoint Protection

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  • 1.  virus defintion not reporting

    Posted May 28, 2014 01:10 AM

    Clients defintion are update, on symantec console it show old date.

    Clients are online and green dot appear.

    What is the reason?



  • 2.  RE: virus defintion not reporting

    Posted May 28, 2014 01:13 AM

    How many system having problem ?

    try to delete one or two Problematic client in SEPm console and check after next heart beat setting ?

    Please check if you have a lot of .DAT/.TMP/.ERR files into SEPM\data\inbox subfolders (especially Agentinfo). If yes, it means clients are reporting their logs to the SEPM, but the manager is not able to process them.

     

    Clients cannot send data back to Symantec Endpoint Protection Manager

    Article:TECH105348 | Created: 2008-01-09 | Updated: 2009-01-30 | Article URL http://www.symantec.com/docs/TECH105348


  • 3.  RE: virus defintion not reporting
    Best Answer

    Posted May 28, 2014 01:14 AM

    What is the SEPM Version?

    --Edit--

    How many client not updated on SEPM?

    Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

     

    Article:TECH166923 | Created: 2011-08-11 | Updated: 2012-06-16 | Article URL http://www.symantec.com/docs

    Clients cannot send data back to Symantec Endpoint Protection Manager

    Article:TECH105348  |  Created: 2008-01-09  |  Updated: 2009-01-30  |  Article URL http://www.symantec.com/docs/TECH105348

     



  • 4.  RE: virus defintion not reporting

    Posted May 28, 2014 01:15 AM

    Clients cannot send data back to Symantec Endpoint Protection Manager

     

    Article:TECH105348  | Created: 2008-01-09  | Updated: 2009-01-30  | Article URLhttp://www.symantec.com/docs/TECH105348
     

     Browse to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agentinfo

    2. Look for any .err files or tmp files & Dat files

    3. If you find anything which is not processed by sepm then it might be the reason for the client data loss

    4. Stop SEPM services from services.msc

    5. Delete all the files inside the location \Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\agentinfo

    6. Restart the SEPM services.



  • 5.  RE: virus defintion not reporting

    Posted May 28, 2014 07:08 AM

    Verify that user didn't disable SEP from this machine.

    Also check below link

    http://www.symantec.com/business/support/index?page=content&id=TECH105894



  • 6.  RE: virus defintion not reporting

    Posted May 28, 2014 08:03 AM

    What's the exact version?

    Enable sylink debugging:

    How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry