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Virus defnitions status showing "Not available"

Created: 16 May 2013 • Updated: 16 May 2013 | 3 comments
This issue has been solved. See solution.

I have sevearl clients that are showing their virus definitions state as "Not available", yet the clients are checking in normally and if i go to the actual client machine and check the defintion date, it is up to date. This issue is on both XP and Windows 7 (32 and 64-bit flavors). Doing an update content does not seem to fix the issue. Since their definition updates do appear to be current, I am just curious as to what this status means,

Do I have reason to be concerned?

Operating Systems:

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Brɨan's picture

It essentially means the client isn't reporting it content status to the SEPM.

What version of SEP is this for?

If you do a search for the client in the SEPM, does it show up more than once?

If you open the client and go to Help >> Troubleshooting, does it show as connected to your SEPM?

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davek8814's picture

it is version 12.1.2015

it only shows up once 

and yes it is connected to SEPM

SebastianZ's picture

Have a look at similar discussion:

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Article:TECH105348  |  Created: 2008-01-09  |  Updated: 2009-01-30  |  Article URL