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Virus defnitions status showing "Not available"

Created: 16 May 2013 • Updated: 16 May 2013 | 3 comments
This issue has been solved. See solution.

I have sevearl clients that are showing their virus definitions state as "Not available", yet the clients are checking in normally and if i go to the actual client machine and check the defintion date, it is up to date. This issue is on both XP and Windows 7 (32 and 64-bit flavors). Doing an update content does not seem to fix the issue. Since their definition updates do appear to be current, I am just curious as to what this status means,

 

 

 

Do I have reason to be concerned?

Operating Systems:

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.Brian's picture

It essentially means the client isn't reporting it content status to the SEPM.

What version of SEP is this for?

If you do a search for the client in the SEPM, does it show up more than once?

If you open the client and go to Help >> Troubleshooting, does it show as connected to your SEPM?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

davek8814's picture

it is version 12.1.2015

it only shows up once 

and yes it is connected to SEPM

 

SebastianZ's picture

Have a look at similar discussion:

https://www-secure.symantec.com/connect/forums/sep...

Below articles may be of help as well:

Clients cannot send data back to Symantec Endpoint Protection Manager

Article:TECH105348  |  Created: 2008-01-09  |  Updated: 2009-01-30  |  Article URL http://www.symantec.com/docs/TECH105348

 

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