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Virus DWH* quarantine

Created: 25 Aug 2014 • Updated: 26 Aug 2014 | 8 comments
This issue has been solved. See solution.

Team,

In my office many system are having symantec Endpoint 12.1 installed, and we are facing a virus issues alert ?

can anyone here please let me know how to delete it quick way

Operating Systems:

Comments 8 CommentsJump to latest comment

AJ_01's picture

Run the symhelp tool to clean it.

How to run the Threat Analysis Scan in Symantec Help (SymHelp)

Article:TECH215519  |  Created: 2014-03-03  |  Updated: 2014-07-10  |  Article URL http://www.symantec.com/docs/TECH215519

Regard

AJ

.Brian's picture

This is a known issue with SEP. Upgrade to the latest version, you can also delete the quarantine. See here:

When new virus definitions are in place and the quarantine is being scanned, a DWH file is created and detected by Auto-Protect

http://www.symantec.com/docs/TECH102953

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

AJ_01's picture

What is your SEPM version?

Regard

AJ

.Brian's picture

It's a known issue, see here for the steps to remediate:

When new virus definitions are in place and the quarantine is being scanned, a DWH file is created and detected by Auto-Protect

http://www.symantec.com/docs/TECH102953

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

You should upgrade to the latest version of SEPM & SEP clients.

SEPM 12.1 RU4 MP1b is the latest version. Latest version will patch detected vulnerablities.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

PTJog121_sym's picture

hi bisht,

check with my above post, even i was facing this issue last week and i have resolved the issue with above article.