Endpoint Protection

Dear Team

I have found one file which is not detected by symantec even client and server is updated. This can slowup the system and ome time freeze it.

Please assist to clear it.

You will  need to submit the sample to security response

http://www.symantec.com/security_response/submitsamples.jsp

Please see this thread for some alternate tools to help remove the threat

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

hello,

You can submit file for symantec support

Check this one of mithun artical how to submit file

https://www-secure.symantec.com/connect/articles/using-symantec-help-symhelp-tool-how-do-we-collect-suspicious-files-and-submit-same-symante

Hello,

Submit these suspicious Threat files on - 

https://submit.symantec.com/essential

and 

http://www.threatexpert.com

Secondly, I would suggest you to work on the below Articles:

Using Symantec Help (SymHelp) Tool, how to Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

http://www.symantec.com/docs/TECH203027

Hope that helps!!

Hello,

First you can submit the file in virus total site and check if can detect the virus in other av not in symantec then you can submitted to symantec on above process link. otherwise check the patches and defination are updated or not.

https://www.virustotal.com/en/

Read the forum, it cn help you https://www-secure.symantec.com/connect/forums/how-upload-suspicious-file-symantec-virus-analysis https://www-secure.symantec.com/connect/forums/symantec-reports-suspiciousinsight-scanvirustotalcom-response

Hi,

I would suggest to scan the system with Symantec power eraser to detect threat and remove them

http://www.symantec.com/theme.jsp?themeid=spe-user-guide

It might be your assumption only 1 file is suspicious but there can be multiple

You should run the Symhelp tool to find out suspicious files available on the System.

Symantec Help (SymHelp): http://www.symantec.com/docs/TECH170752

Submit all those suspicious files to the Symnatec at the following id

https://submit.symantec.com/essential

You would receive tracking id, you can PM me the tracking id.

Update the system with latest windows patches & Service pack, update all third party application.

Make sure all the SEP features are installed & having most current definitions. (Virus & Spyware /PTP/NTP)

Always follow the best practice: http://www.symantec.com/docs/TECH122466

"Thumbs up" to the good advice, above. 

This new article may be of interest- if you see one suspicious, undetected file, there may be more.  Your SEPM can help you find them.

Using SEPM Alerts and Reports to Combat a Malware Outbreak
https://www-secure.symantec.com/connect/articles/using-sepm-alerts-and-reports-combat-malware-outbreak