There is shortcut file which is not been clean and scan by symantec antivirus.
Antivirus defintion is updated but it not be search as a virus. How i can remove it?
What the action i can taken?
Run the symhelp tool to clean the suspected files
edit
If it not be clean then submit the suspected file to symantec team on below link
https://submit.symantec.com/websubmit/retail.cgi
Note - All the security patches are up to date.
You can check the analysis result from virustotal.com and if other websites are detected it as virus then submit the file for symantec security response team.
https://www.virustotal.com/
symantec - https://submit.symantec.com/websubmit/retail.cgi
Submit the file to Symantec Do not use the retail link. You should replace retail with the support you have got..
Example:
For essential
https://submit.symantec.com/websubmit/essential.cgi
First off, what components are you using?
Run a threat analysis scan with the symhelp tool
Also, you may need to try a third party tool such as Adwcleaner or JRT
Hi symantec.team,
The most important thing to do is to carefully open the suspicious .lnk with notepad or similar (don't just click it!!) and see what file the shortcut is directed to. Find that file and submit that!
Here's an article that will help, once you have identified the suspicious files:
Symantec Insider Tip: Successful Submissions! https://www-secure.symantec.com/connect/articles/symantec-insider-tip-successful-submissions
Shortcuts are not malicious in themselves, but can play a part in causing that malicious file to launch.
Please do keep this thread up-to-date with your progress!
Mick
Hi,
Sometime removing the virus from virus becomes very difficult with the help of antivirus software. User can easily remove the virus manually just by following few simple steps that’s it. Below you have a guide you how to get rid of computer virus manually.
http://www.removepcthreats.com/uninstall-malware-programs-using-addremove-programs-tool