Virus Found! but cannot be quarantined, cleaned or deleted. How can I get rid of it?
Symantec Antivirus found a virus called Trojan.Fakeavalert on my computer. It is located at C:\windows\system32 and is file C:\windows\system32\sp.dll. The filescan found it, but "clean failed. Quarantine failed. Access denied." I went into Windows and tried to delete it but could not. Any suggestions to get rid of it? It is preventing my browser from connecting to the internet.