Endpoint Protection

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  • 1.  Virus infected Client is not showing up in the SEP manager ..

    Posted Jul 15, 2011 05:56 PM

    Client is infected with the virus and its not recognizing the commands in the command prompt, There is no other symptoms of virus in the client eventhough we checked in the common loading points, Its not showing any infected files. So now we tried to check with the client console it shows that its reporting to the server and showing the green dot. But in the manager its not showing up in any groups. we tried to add that partocular client , its adding but it does nt show up in any groups , if we search its there . So need to figure out whts going wrong with that client machine its becoz of virus or  any problem in SEPM or SEP? Help me To figure out the issue here please!



  • 2.  RE: Virus infected Client is not showing up in the SEP manager ..

    Posted Jul 15, 2011 11:34 PM

    Follow this document

     

    Configuring Symantec Endpoint Protection client for deployment as part of a drive image

     

    http://www.symantec.com/business/support/index?page=content&id=TECH102815



  • 3.  RE: Virus infected Client is not showing up in the SEP manager ..

    Posted Jul 16, 2011 08:57 AM

    Do you have the green dot on the client to indicate server communication?



  • 4.  RE: Virus infected Client is not showing up in the SEP manager ..

    Posted Jul 17, 2011 11:49 PM

    Check the clients  GUI:

    Help and support > Troubleshooting > Group

    Verify that location with the SEPM.

    Then check the clients logs if there are any entries:

    Clients GUI > View logs > Client management.

    Check for any errors or failed connection attempts.

    Then back in the SEPM, Verify that it's not in user mode. Then you might want to check the heartbeat interval for that group as that client may be slow and gets repeatedly bumped off the queue during the update process.