Endpoint Protection

i have been facing a issue that one of my client computer is affected by virus (that has been blocking the task manager and even it is blocking the the anti virus progress) . no application is been running and anti virus is not detecting the virus 

(note:the anti virus is been upto date updated)

Check the next link

http://security.symantec.com/nbrt/overview.aspx

The foll. should help.

Best practices for troubleshooting viruses on a network

http://www.symantec.com/business/support/index?page=content&id=TECH122466

How to use the Load Point Analysis within the Symantec Support Tool to help locate suspicious files http://www.symantec.com/business/support/index?page=content&id=TECH141402

Security Best Practice Recommendations
http://service1.symantec.com/support/ent-security.nsf/docid/2009010808340848?Open&seg=ent

Best practices for responding to active threats on a network
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010011510455048
 

Symantec Power Eraser User Guide

http://www.symantec.com/theme.jsp?themeid=spe-user-guide

Hi,

Scan thru Symantec Power Eraser..

Hi

Check out this article

https://www-secure.symantec.com/connect/articles/how-troubleshoot-fake-av-if-it-not-detected

Thanks and Regards

Prakash kamalakannan

i cant able to login in safe mode.(it shows the window safe mode login is failed)

then,how can i run the npe(norton power eraser) bcoz in normal login the application is not running and in safe mode is not working.

note:the data in the client is important bcoz it contain all the information about the department

so that is why, i am unable to format the client system

Hi,

Try this to open the task manager.

http://www.symantec.com/security_response/writeup.jsp?docid=2004-050614-0532-99

Is your system infected? Symantec tools to help clear an infection

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection