Endpoint Protection

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  • 1.  Virus issue

    Posted Feb 22, 2013 01:35 AM

    Hello Guys,

    Hope you guys are doing good!!!

    I need help to resolve the issue, Geting error while I am  sending email from my outlook, Please reply me ASAP.

    .



  • 2.  RE: Virus issue

    Posted Feb 22, 2013 01:50 AM

    Check it may be it help

    Overview of Premium AntiSpam in Symantec Mail Security for Microsoft Exchange

     

    Article:TECH89148  |  Created: 2008-01-12  |  Updated: 2012-04-03  |  Article URL http://www.symantec.com/docs/TECH89148

     

    http://social.technet.microsoft.com/Forums/en/exchangesvradmin/thread/e763de97-88a1-494d-9841-4f3a466b5604



  • 3.  RE: Virus issue

    Posted Feb 22, 2013 01:50 AM

    Follow these references

     

    Many Unexpected Pop-Ups from Symantec Email Proxy are Displayed

    http://www.symantec.com/business/support/index?page=content&id=TECH122425


  • 4.  RE: Virus issue

    Trusted Advisor
    Posted Feb 22, 2013 02:01 AM

    Hello,

    If subject lines and recipients are displayed, examine them to determine if mails were intentionally sent from the mail client.

    If not, isolate the computer from the network and follow best practice to determine if a currently undetected threat is operating on this computer. Checking what program is using common mail ports (performing a netstat -ao from the command line to learn what process is communicating on port 25) is often the best first step. 

    Please see these two articles that address this issue. Let me know if you still have questions.

    Many Unexpected Pop-Ups from Symantec Email Proxy are Displayed

    http://www.symantec.com/business/support/index?pag...

    Unexpected Pop-Ups from Symantec Email Proxy

    http://www.symantec.com/business/support/index?pag...

    Chances are that the computer is infected and is sending out spam. I recommend putting the very latest definitions onto that computer, isolating it from the network, and performing a full system scan in safe mode. 

    Also, check this Thread: https://www-secure.symantec.com/connect/forums/symantec-email-proxy-rejection-intermittent-100310

    Hope that helps!!



  • 5.  RE: Virus issue

    Posted Feb 22, 2013 05:35 AM

    Hi Ambesh_444,

    This message appears when sending mail intentionally from Outlook, correct?  (It is not popping up unexpectedly when the user does not even have a mail client open?)

    Please ask the user to confirm 100% that Outlook is functioning fine without the SEP mail plugin enabled.

    A quick internet search of that error shows several configuration conditions which can cause it... for example, http://social.technet.microsoft.com/Forums/en-US/exchangesvradminlegacy/thread/48b78890-8b54-4030-aef9-e73da7da1cb3/  



  • 6.  RE: Virus issue

    Posted Feb 23, 2013 11:52 PM

    If subject lines and recipients are displayed, examine them to determine if mails were intentionally sent from the mail client.

    If not, isolate the computer from the network and follow best practice to determine if a currently undetected threat is operating on this computer. Checking what program is using common mail ports (performing a netstat -ao from the command line to learn what process is communicating on port 25) is often the best first step.



  • 7.  RE: Virus issue
    Best Answer

    Posted Feb 26, 2013 08:20 AM

    May Also Try these Worarounds:

    Managed clients:

    1. Open Symantec Endpoint Protection Manager
    2. Go to Policies -> Antivirus and Antispyware policy.
    3. Select the policy which is assigned to group having problems.
    4. Select "Internet email auto-protect". Uncheck the box of "Enable Internet email auto-protect". Click on Lock button on left of checkbox.
    5. Select "Microsoft Outlook auto-protect". Uncheck the box of "Enable Microsoft Outlook auto-protect". Click on Lock button on left of checkbox.
    6. Select "Lotus Notes email auto-protect". Uncheck the box of "Enable Lotus Notes email auto-protect". Click on Lock button on left of checkbox.
    7. Select OK.
    8. Go to Clients tab.
    9. Select the group of computers on which the issue occurs.
    10. Right click on the group ->Select "Run command on group" ->Select "Update Content".

    Unmanaged clients:

    1. Go to Control panel ->Add/remove programs.
    2. Select "Symantec Endpoint Protection".
    3. Select Change.
    4. Select Modify.
    5. Uncheck box of "Antivirus Email Protection".
    6. Select "Next", then "Install".


  • 8.  RE: Virus issue

    Posted Feb 26, 2013 11:36 PM

    Thanks Ajit,

    Thnak u all for your post...