Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Virus issue

Created: 21 Feb 2013 • Updated: 26 Feb 2013 | 7 comments
Ambesh_444's picture
This issue has been solved. See solution.

Hello Guys,

Hope you guys are doing good!!!

I need help to resolve the issue, Geting error while I am  sending email from my outlook, Please reply me ASAP.

.

Operating Systems:

Comments 7 CommentsJump to latest comment

rs_cert's picture

Check it may be it help

Overview of Premium AntiSpam in Symantec Mail Security for Microsoft Exchange

 

Article:TECH89148  |  Created: 2008-01-12  |  Updated: 2012-04-03  |  Article URL http://www.symantec.com/docs/TECH89148

 

http://social.technet.microsoft.com/Forums/en/exchangesvradmin/thread/e763de97-88a1-494d-9841-4f3a466b5604

Rafeeq's picture

Follow these references

 

Many Unexpected Pop-Ups from Symantec Email Proxy are Displayed

http://www.symantec.com/business/support/index?page=content&id=TECH122425
Mithun Sanghavi's picture

Hello,

If subject lines and recipients are displayed, examine them to determine if mails were intentionally sent from the mail client.

If not, isolate the computer from the network and follow best practice to determine if a currently undetected threat is operating on this computer. Checking what program is using common mail ports (performing a netstat -ao from the command line to learn what process is communicating on port 25) is often the best first step. 

Please see these two articles that address this issue. Let me know if you still have questions.

Many Unexpected Pop-Ups from Symantec Email Proxy are Displayed

http://www.symantec.com/business/support/index?pag...

Unexpected Pop-Ups from Symantec Email Proxy

http://www.symantec.com/business/support/index?pag...

Chances are that the computer is infected and is sending out spam. I recommend putting the very latest definitions onto that computer, isolating it from the network, and performing a full system scan in safe mode. 

Also, check this Thread: https://www-secure.symantec.com/connect/forums/symantec-email-proxy-rejection-intermittent-100310

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Mick2009's picture

Hi Ambesh_444,

This message appears when sending mail intentionally from Outlook, correct?  (It is not popping up unexpectedly when the user does not even have a mail client open?)

Please ask the user to confirm 100% that Outlook is functioning fine without the SEP mail plugin enabled.

A quick internet search of that error shows several configuration conditions which can cause it... for example, http://social.technet.microsoft.com/Forums/en-US/exchangesvradminlegacy/thread/48b78890-8b54-4030-aef9-e73da7da1cb3/  

With thanks and best regards,

Mick

Ajit Jha's picture

If subject lines and recipients are displayed, examine them to determine if mails were intentionally sent from the mail client.

If not, isolate the computer from the network and follow best practice to determine if a currently undetected threat is operating on this computer. Checking what program is using common mail ports (performing a netstat -ao from the command line to learn what process is communicating on port 25) is often the best first step.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

Ajit Jha's picture

May Also Try these Worarounds:

Managed clients:

  1. Open Symantec Endpoint Protection Manager
  2. Go to Policies -> Antivirus and Antispyware policy.
  3. Select the policy which is assigned to group having problems.
  4. Select "Internet email auto-protect". Uncheck the box of "Enable Internet email auto-protect". Click on Lock button on left of checkbox.
  5. Select "Microsoft Outlook auto-protect". Uncheck the box of "Enable Microsoft Outlook auto-protect". Click on Lock button on left of checkbox.
  6. Select "Lotus Notes email auto-protect". Uncheck the box of "Enable Lotus Notes email auto-protect". Click on Lock button on left of checkbox.
  7. Select OK.
  8. Go to Clients tab.
  9. Select the group of computers on which the issue occurs.
  10. Right click on the group ->Select "Run command on group" ->Select "Update Content".

Unmanaged clients:

  1. Go to Control panel ->Add/remove programs.
  2. Select "Symantec Endpoint Protection".
  3. Select Change.
  4. Select Modify.
  5. Uncheck box of "Antivirus Email Protection".
  6. Select "Next", then "Install".

Regard's

Ajit Jha

Technical Consultant

ASC & STS

SOLUTION
Ambesh_444's picture

Thanks Ajit,

Thnak u all for your post...

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."