Deleting the files

NOTE: The following instructions are to be done from the Command Prompt as attempting to perform the deletions from the Windows user interface may result in delays and application hangs due to the large amount of files that can reside in these locations. Please note that these instructions will delete the files in the targeted directories, not the directories themselves. Do not remove the directories themselves, only the contents of those directories.

Open the Command Prompt

Deleting files from User Temp folder

• • Click Start, then Run
  • Type: cmd
  • Click OK

   

  1. Type the following command in Command Prompt. (The following string will vary depending on the user name.) Replace "<NAMEOFUSER>" with the username of the desired Windows user you wish to empty the temp folder for:
     
     • Windows 2000/XP/2003
       DEL /F /Q "C:\Documents and Settings\<NAMEOFUSER>\Local Settings\Temp"
     • Windows Vista/7/2008
       DEL /F /Q "C:\Users\<NAMEOFUSER>\AppData\Local\Temp"
  2. Deleting the contents of the temp folder at the root of C:\
     • Type the following command in Command Prompt:

       DEL /F /Q C:\temp

  3. Deleting the contents of the Windows Temp folder
     • Type the following command in Command Prompt:

       DEL /F /Q C:\WINDOWS\Temp

  4. Deleting the contents of the xfer and/or xfer_temp directories
     • Type the following command in Command Prompt:
       • • Windows 2000/XP/2003
           DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer_tmp\"

           DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer\"

         • Windows Vista/7/2008
           DEL /F /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\xfer_tmp\"

           DEL /F /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\xfer\"

The Quarantine Folder

NOTE: The following instructions are to be done from the Command Prompt as attempting to open the Quarantine folder in the Windows user interface may result in delays and Windows Explorer application hangs due to the large amount of files that can reside there.

Delete the Quarantine Folder

Type the following commands in the Command Prompt:

• Windows 2000/XP/2003
  DEL /F /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"

  RD /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"

• Windows Vista/7/2008
  DEL /F /S /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

  RD /S /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

Recreate the Quarantine Folder

Type the following command in Command Prompt:

• • Windows 2000/XP/2003
    MD "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"
  • Windows Vista/7/2008
    MD "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

Start the Symantec service

• Click Start, then Run
• Type: smc -start
• Click OK

• If you have frequent recurrences of this issue and would like to disable re-scanning of the quarantine folder please follow these steps:

• Disable re-scanning of quarantine files.

From the SEP-Manager:
- Edit the Antivirus and Antispyware policy of affected clients.
- In the policy editor click "Quarantine" on the left-hand menu.
- On the general tab click "Do nothing" under the heading "When new Virus Definitions Arrive"

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