Hello,
Please check with below given steps.
The cause of the problem is that virus definitions may be corrupted.
To solve this issue, follow the steps below:
1. Stop the Symantec Management Client service:
- Start -> Run
- Type "smc –stop" (without qoutes) and click OK
2. Stop the Symantec Endpoint protection Service in services snap-in
3. Go to "Virusdefs" folder. Delete all ".tmp" files and folders ANDany numbered folders (such as "20070820.048", "20080115.021" etc.)
4. Install new definitions manually using the Intelligent Updater:
- Follow this link:http://www.symantec.com/avcenter/defs.download.html
- Select the language and for the product, select Symantec Endpoint Protection
- Click "Download Updates" button
- Select the correct file to download for Symantec Endpoint Protection 11 depending on whether it is for 32-bit or 64-bit OS
- Click the ".exe" file specified for Symantec Endpoint Protection 11, download to your hard drive and run it
5. Start the Symantec Endpoint Protection Service
6. Start the Symantec Management Client service:
- Start -> Run
- Type "smc –start" (without qoutes) and click OK
-
And If you have this issue with SEPM BD then follow the below article.
http://www.symantec.com/business/support/index?page=content&id=TECH178718