VirusDefs folder over 10GB in size on Servers
Created: 13 Nov 2012 | 9 comments
Hi all, I have SEP Small Business installed on a bunch of our servers, and on all that I have checked, the C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.1101.401.105\Data\Definitions\VirusDefs folder is very large. Ranging from 5GB to over 10GB in size. It looks like old definitions are not being removed.
How can I fix this?
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You can clear out the definitions:
How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
https://www.symantec.com/business/support/index?pa...
How many servers is this happening on?
SEP Knowledge Base
Endpoint SWAT
Hi,
By default SEP 12.1 stores only 1 definitions & in your case it's more than 5-10 GB.
You can try with the help of article shared by Brian.
Also you should test with latest SEP version i.e. SEP 12.1 RU2.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
I get permissions denied when I try to delete the files in the VirusDefs folder when following the directions of that link. I tried deleting the individual folders within and I get this error repeatedly (logged in as domain admin on any of the servers). I have checked 4 servers, and 3 of them are affected by this. We have 8 servers but I havent checked them all yet. Need a solution first.
Doesn't LiveUpdate keep the applications up to date to RU2?
Liveupdate in the manager does download the product from internet but does not apply automatically. these defs will be in use by file system autoprotect, so
Stop the service first
click on start
run
smc -stop
and then try to delete the folder or a reboot should help you to delete
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Its a known issue, Upgrade to SEP 12.1.2 for the permanent fix
New fixes and enhancements in Symantec Endpoint Protection 12.1 Release Update 2
http://www.symantec.com/docs/TECH199676
Mohan Babu
moglie20@gmail.com
+91 9884382160
Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
Where do I get the update for SEP? Do I just apply it to the Management server and will it roll out to the other clients?
You need to download the upgrade from https://fileconnect.symantec.com
Once you upgrade the SEPM, you can push to all your clients
https://www.symantec.com/business/support/index?pa...
SEP Knowledge Base
Endpoint SWAT
Hi,
Once you upgrade Symantec Endpoint Protection Manager there are couple of ways to upgrade existing SEP clients.
Most easiest way to upgrade clients is Auto upgrade.
You can refer this article: https://www-secure.symantec.com/connect/articles/s...
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
AS Brian suggested Go to https://fileconnect.symantec.com
If you dont see the SEP 12.1.2 . You might have a serial number for symantec protection suite product
Call the Licensing team and get the Temporary serial number and download the product.
Mohan Babu
moglie20@gmail.com
+91 9884382160
Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
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