Endpoint Protection

Hi Friends,

I have some strange problem new installed and few of old windows 7 vista machines are not getting updated from SEPM console. Below are the details

OS: Windows Vista and Windows 7

SEP version: 11.0.6005.562

GUP:  No

Console server:  windows 2003

Last check in: October 14, 2010 6:25:47 AM IST

Virus definition: 2010-03-29 rev. 018

On client system SEP shows exclamation mark.

Below troubleshooting is already done:

1. hello,secars, telnet, ping to console server works fine no errors.
2. Replacing sylink with manual process but no progress
3. Also try with exporting communication setting from console group and importing to SEP client.
4. Checked the proxy settings in IE, no proxy are configured. Tried with deleting connection settings registries

I have attached sylink monitoring log for more details of issue.

Attachment(s)

Sylink monitor.txt   85 KB 1 version

Sylink debug.txt   78 KB 1 version

Do you have IE9?

 https://www-secure.symantec.com/connect/forums/warning-ie9-beta-causes-sep-client-not-update-virusdefinitions

if not

ptu the client in diff group and update the policy

Good Morning..............

Thanks for artical i have just check the artical before reading your reply. issue is resolved after degrading IE to version 8.

client is getting updating.

Thanks