Endpoint Protection

I had an infection of Vista Internet Security 2012.  I know that typically this type of Malware is downloaded and installed by the user, accidentally, then the Malware immediatley starts avoiding the installed antivirus program.  But I am curious as to why I could log into the computer under my profile, run a full system scan with Symantec, and it didnt detect anything.

Also does anyone have the link to Symantecs site that describes what this malware is actually detected as, what it does, and if it steals information?

Thanks in advance!!

Hello,

It is important to understand the Rogue Antivirus / FakeAV (virus) to answer your question.

FakeAV is a detection for Trojan horse programs that intentionally misrepresent the security status of a computer. These programs attempt to convince the user to purchase software in order to remove non-existent malware or security risks from the computer. The user is continually prompted to pay for the software using a credit card. Some programs employ tactics designed to annoy or disrupt the activities of the user until the software is purchased. 

Check this Article:

How to troubleshoot FakeAV if it is not detected

https://www-secure.symantec.com/connect/articles/how-troubleshoot-fakeav-if-it-not-detected

Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

https://www-secure.symantec.com/connect/articles/using-symantec-support-tool-how-do-we-collect-suspicious-files-and-submit-same-symantec-sec