Symantec Management Platform (Notification Server)

I am having an issue with my Windows Vista x64 clients (about 15 machines). When the Altiris NS Agent is installed, the Application Metering Agent, Inventory Agent Package, and Application Management Agent are not installing. All solutions are up to date.

As a side note, I have one machine runny Vista x86 (32-bit) and that machine installed all of the agents properly without issue.

I'm hoping once this is fixed, that I will then be able to pull a report of the OS's in my environment and I will see all of the Vista machines, instead of just the one which is running a 32-bit OS.

Does anyone have any ideas on what the issue might be or what settings I should check?

Thank you in advance for any help you might be able to provide!

I don't know about the compatibility with 64 bit os's for some of the agent components. The reason they're not installing is definitely due to the query the collection uses:

(see the last part of it which specifies win32)

SELECT distinct r.Guid
FROM vComputer r
WHERE r.Guid IN
-- Resources with AM Agent older then the current build, but also with a new 6.0 version of the Altiris Agent installed
(SELECT CA1.[_ResourceGuid] FROM Inv_AeX_AC_Client_Agent CA1
WHERE (CA1.[Agent Name] = 'Application Metering' AND (CA1.[Product Version] != '6.1.31' OR CA1.[Build Number] != '31'))
OR (CA1.[Agent Name] = 'Altiris Agent')
GROUP BY CA1.[_ResourceGuid]
HAVING COUNT(DISTINCT CA1.[Agent Name]) > 1)
OR
r.Guid IN
-- Resources without AM Agent installed, with 6.0 Altiris Agent and not a Server machine
(SELECT distinct [_ResourceGuid] FROM Inv_AeX_AC_Client_Agent where [_ResourceGuid] not in
(SELECT CA2.[_ResourceGuid] FROM Inv_AeX_AC_Client_Agent CA2 WHERE CA2.[Agent Name] = 'Application Metering')
AND [Agent Name] = 'Altiris Agent'
AND isnull(r.[OS Name],'Professional') not like '%Edition%'
AND isnull(r.[OS Name],'Professional') not like '%Server%')
AND r.IsManaged=1
AND LOWER(r.[System Type]) like lower('%win32%')

I don't believe App Metering or Management run on 64bit systems, but can't really find anything that will confirm or deny. As for Inventory it will run, so either check the tip above, or see what collection the inventory policies apply to.

Jim is correct (as usual!). The default Inventory policies point to the "All 32bit Windows Computers" collection; so if you want to include your 64bit boxes, you'll want to change it to "All Windows Computers" or "All Windows Workstations".