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Visual C++ Runtime Error, Repair SAV Client?

Created: 21 Jan 2011 • Updated: 08 Feb 2013 | 1 comment
This issue has been solved. See solution.

Hello. I am experiencing a problem that's been posted here before. I have already found a solution which seems to have worked for many people. However, I have a question about part of this solution. So, below I will paste the solution I've found, and then pose my question afterward.

 

RTVscan.exe – Microsoft Visual C++ Runtime Error
 
How to Fix Symantec Run Time Error rtvscan.exe

You have Symantec antivirus program installed on your computer, but you remove some spywares, malwares using some anti-malware programs like Malwarebytes. Then you realized that Symantec can not be started again even if you uninstall and reinstall.
Here is the error message looks like:

"Microsoft Visual C++ Runtime Library Runtime Error!
Program: C\Program Files\Symantec AntiVirus\Rtvscan.exe
This application has requested the Runtime to terminate it in an unusual way.
Please conrtact the application's support team for more information."

Your system keeps crashing, and also Auto-Protect will not activate, to fix this problem, just follow these stpes:

Instructions

Step 1

From Start, click on "Run" to bring up the DOS command line window

Step 2

Now type in: "wbemtest" and hit the ENTER key. The Window Management Instrumentation Tester window opens up.

Step 3

On the top field, replace "root\default" with "root\securitycenter" and click Connect

Step 4

You will be returned to the original screen, now click the Enum Classes button, leave the Superclass info box that appears as is (empty) and click OK

Step 5

On the Query Results screen, highlight "AntivirusProduct" and choose the Delete button.

Step 6

Close the Query windows and exit wbemtest

Step 7

Now either reinstall or repair Symantec Antivirus Corporate Edition
 
Up until your post I was not aware of wbemtest so it took me awhile to figure out what to do with it.
For the sake of those you may have this problem in the future, here are the steps that corrected my issue:
• Go to a command prompt and run wbemtest
• Click the Connect button
• Replace root\default with root\securitycenter and click Connect
• You will be returned to the original screen, now click the Enum Classes button, leave the Superclass info box that appears as is (empty) and click OK
• On the Query Results screen, highlight AntivirusProduct and choose the Delete button.
• Close the Query windows and exit wbemtest
• Now either reinstall or repair Symantec Antivirus Corporate Edition
Interesting note, in my case when I re-entered the wbemtest after fixing my problem, the AntivirusProduct class no longer existed, even after a reboot. I can only guess this was a remnant of an older Symantec AV product or some other software package placed it there and it was causing a conflict with Symantec AV.

 

I am going to try this solution, however, I do not understand how I would 'repair' Symantec Antivirus Corporate Edition. I have to take this route because the program was installed on my computer by a private Tech, a guy I've been taking my computer to for years. I don't have the discs or anything to just simply reinstall. So, if someone could please elaborate on how I would do this 'repair' it would be much appreciated. I have been receiving this error on this computer for over a year now, and I fear it is quite bad to be unprotected for such a length of time. Thank you very much for your consideration and I look forward to receiving a helpful reply. Thanks!!!

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.Brian's picture

Should be able to do it via Add/Remove Programs in the Control Panel. Just click on Change/Remove next to the SAV install and follow the on-screen instructions.

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SOLUTION