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VM Backup failing with Error 13

Updated: 12 Apr 2012 | 19 comments
monty_222's picture
monty_222
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This issue has been solved. See solution.

 

12/22/2011 10:02:46 PM - requesting resource psddbu02-vcb-su
12/22/2011 10:02:46 PM - requesting resource ps23nb20.NBU_CLIENT.MAXJOBS.PSVI28HERM01
12/22/2011 10:02:46 PM - requesting resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ2
12/22/2011 10:02:46 PM - Info nbrb(pid=4608) Limit has been reached for the logical resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ2    
12/22/2011 10:27:15 PM - granted resource ps23nb20.NBU_CLIENT.MAXJOBS.PSVI28HERM01
12/22/2011 10:27:15 PM - granted resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ2
12/22/2011 10:27:15 PM - granted resource MediaID=@aaaaj;DiskVolume=psddbu02-vcb-lsu;DiskPool=psddbu02-vcb-dp;Path=psddbu02-vcb-lsu;StorageServer=psddbu02.informatica.com;MediaServer=ps23nb09
12/22/2011 10:27:15 PM - granted resource psddbu02-vcb-su
12/22/2011 10:27:15 PM - estimated 0 Kbytes needed
12/22/2011 10:27:16 PM - started process bpbrm (3248)
12/22/2011 10:27:17 PM - connecting
12/22/2011 10:27:17 PM - connected; connect time: 00:00:00
12/22/2011 10:27:21 PM - begin writing
12/22/2011 10:32:18 PM - Error bpbrm(pid=3248) db_FLISTsend failed: file read failed (13)       
12/22/2011 10:32:28 PM - end writing; write time: 00:05:07
file read failed(13)
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Mark_Solutions's picture
23
Dec
2011
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Mark_Solutions
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A little more details please

A little more details please ...

NBU versions, vSphere or VCB, vCenter / ESX versions and policy / snapshot settings

Also ESX datastore locations / type

Thanks

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MKT's picture
23
Dec
2011
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it's 5 minutes from connected to failure

You can try updating the Client Read Timeout on the client/media server in case the processing just isn't going fast enough....

Marianne van den Berg's picture
23
Dec
2011
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Marianne van den Berg
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PLEASE let us know all

PLEASE let us know all releveant info as per Mark's request....

I found this TN that could be relevant, but we need more detail: http://www.symantec.com/docs/TECH62391

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows.
Handy NBU links

pikachu's picture
27
Dec
2011
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pikachu
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VCB was really dependent on

VCB was really dependent on the boot.ini to be able to do SFR aka Mapped Backups.

Note: If you upgrade a Windows 2003 machine to Windows 2008, sometimes the boot.ini does NOT get deleted and the next vstorage backup will go crazy. Difficult to identify if you have never run into that issue before.

Nothing has changed...

VirtualED's picture
24
Dec
2011
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VirtualED
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Check to see if bpbkar32.exe

Check to see if bpbkar32.exe is crashing on the VMware Backup Host.  It could be several issues, I suggest upgrading to the latest NetBackup to address all known issues.

7.1.0.3 is the latest version currently available.

pikachu's picture
25
Dec
2011
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pikachu
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need to know...

  • OS of backup host
  • 32bit or 64bit backup host os
  • mapepd backup? unmapped backup?
  • how much ram in the backup host
  • what version of NBU is on the backup host?
  • Do you have any vmware rollup patches installed on the backup host?

Nothing has changed...

monty_222's picture
25
Dec
2011
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Answers for questions

 

  • OS of backup host  - Windows 2003 r2 Standard Edition
  • 32bit or 64bit backup host os - 64 bit 
  • mapepd backup? unmapped backup? - mapped
  • how much ram in the backup host - 4 Gb
  • what version of NBU is on the backup host? - 7.0.1
  • Do you have any vmware rollup patches installed on the backup host? - no .

Also taking help from marianne Post about the  Technote .

 

It is a V Sphere ..attached is the Policy setting 

 

Thanks,
Debashish

pikachu's picture
27
Dec
2011
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pikachu
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    OS of backup host  -

 

 

  • OS of backup host  - Windows 2003 r2 Standard Edition
  • 32bit or 64bit backup host os - 64 bit 
  • mapepd backup? unmapped backup? - mapped
  • => try unmapped ; does that work?
  • how much ram in the backup host - 4 Gb
  • => depending on how many vms you backup and how big they are... that might not be enough.
  • what version of NBU is on the backup host? - 7.0.1

  • Do you have any vmware rollup patches installed on the backup host? - no .
    => you HAVE to install eebinstaller.2105102.14.AMD64

  • Bonus EEB: eebinstaller.2193082.1.AMD64

    • Nothing has changed...

    falti.manullang's picture
    26
    Dec
    2011
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    falti.manullang
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    VCB

    Disable Snapshot mount point (VCB).

    Falti Manullang

     

     "If this post has helped you, please vote or mark as solution"

    pikachu's picture
    27
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    2011
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    pikachu
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    That has no impact even if it

    That has no impact even if it is selected. Still... make sure VCB is NOT installed anymore on the backup host. Check add/remove programs, task manager (vmount2) and make sure that c:\program files*\vmware\vmware consolidated backup host is gone.

    Nothing has changed...

    VirtualED's picture
    27
    Dec
    2011
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    VirtualED
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    The error: db_FLISTsend

    The error:

    db_FLISTsend failed: file read failed (13)

    Means that bpbrm send some information about the data to the master server bpdbm and it did not like it.  In most cases, this is the Volume Recognition is failing on the Virtual Machine.  It is strongly advise that you upgrade from 7.0.1 to 7.1.0.2 or 7.1.0.3 as they are several issues fixed around this area.

    Mark_Solutions's picture
    28
    Dec
    2011
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    Mark_Solutions
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    I see that you have quiece

    I see that you have quiece disabled - are you sure you want this setting as the data may not be consistent.

    I would tidy up the snapshot options first:

    Ensble quiece, remove the VCB entries, select a data transfer method rather than leave it as "Try All"

    Make sure that VMTools is up to date on the host

    Increase the client read timeout for the Media Servers to 1800

    Try again and let us know how it goes

    (but update everything as soon as you can)

    Hope this helps

    Authorised Symantec Consultant

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    monty_222's picture
    08
    Jan
    2012
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    monty_222
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    Have made the changes

    Thanks Guys , I had made changes as per suggestions from Mark and will try running the backup again to see how it goes.

    Thanks,
    Debashish

    monty_222's picture
    10
    Jan
    2012
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    monty_222
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    No Luck

    I made the changes but the backup still fails with error 13 .

     

     

     

    1/9/2012 2:37:27 PM - requesting resource psddbu02-vcb-su
    1/9/2012 2:37:27 PM - requesting resource ps23nb20.NBU_CLIENT.MAXJOBS.psvi28herm01.informatica.com
    1/9/2012 2:37:27 PM - requesting resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ
    1/9/2012 2:37:27 PM - granted resource ps23nb20.NBU_CLIENT.MAXJOBS.psvi28herm01.informatica.com
    1/9/2012 2:37:27 PM - granted resource ps23nb20.NBU_POLICY.MAXJOBS.VCB-Daily-NQ
    1/9/2012 2:37:27 PM - granted resource MediaID=@aaaaj;DiskVolume=psddbu02-vcb-lsu;DiskPool=psddbu02-vcb-dp;Path=psddbu02-vcb-lsu;StorageServer=psddbu02.informatica.com;MediaServer=ps23nb09
    1/9/2012 2:37:27 PM - granted resource psddbu02-vcb-su
    1/9/2012 2:37:27 PM - estimated 0 Kbytes needed
    1/9/2012 2:37:28 PM - started process bpbrm (9124)
    1/9/2012 2:37:30 PM - connecting
    1/9/2012 2:37:30 PM - connected; connect time: 00:00:00
    1/9/2012 2:37:33 PM - begin writing
    1/9/2012 2:40:37 PM - Error bpbrm(pid=9124) db_FLISTsend failed: file read failed (13)       
    1/9/2012 2:40:46 PM - end writing; write time: 00:03:13
    file read failed(13)

    Thanks,
    Debashish

    Mark_Solutions's picture
    10
    Jan
    2012
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    Mark_Solutions
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    I see that it fails after

    I see that it fails after just 3 minutes this time so that tends to rule out the timeout issues (unless you have short client read timeouts set)

    If this host fully resolvable (ping / reverse DNS lookup etc.) from the VMWare Backup Host? Although it doesnt back it up over the network it does do a resolution check first.

    If this is not the case we need some logs now so set up the following, re-run the failing backup and post the logs

    install_path\NetBackup\logs\bpbrm on the Media server
    install_path\NetBackup\logs\bptm on the Media server
    install_path\NetBackup\logs\bpfis on the VMWare Backup Host (Media Server)
    install_path\NetBackup\logs\bpcd on the VMWare Backup Host (Media Server)
    install_path\NetBackup\logs\bpbkar on the VMWare Backup Host (Media Server)

    Authorised Symantec Consultant

    Don't forget to give a "Thumbs Up" or mark as "Solution" if someones advice has helped you.

    monty_222's picture
    15
    Jan
    2012
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    monty_222
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    Raised a case with Symantec ( 415-938-226 )

    Had to open a case with Symantec as still i am clueless after making all the changes still continues the error .

    Thanks,
    Debashish

    Marianne van den Berg's picture
    16
    Jan
    2012
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    Marianne van den Berg
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    Have you installed the VMWare

    Have you installed the VMWare EEB yet?

    (ET2105102) Issues resolved and hotfix for NetBackup for VMWare backups
     http://www.symantec.com/docs/TECH141502

    Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows.
    Handy NBU links

    monty_222's picture
    16
    Jan
    2012
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    monty_222
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    Haven't Tried with EEB

    Thanks Marianne, Will download the EEB installer and update the forum how does it goes.

    Thanks,
    Debashish

    pikachu's picture
    01
    Feb
    2012
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    pikachu
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    Contact support to get the

    Contact support to get the latest rollup.

     

    71:

    eebinstaller.2299772.3

     

    701:

    eebinstaller.2105102.14

     

    700:

    eebinstaller.2060693.11

    Nothing has changed...

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