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A VM GRT Backup job hangs until auto cancelation and snapshot not removed

Created: 07 Oct 2013 | 2 comments

Hi,

I'm backing up a VM to disk using GRT (Backup exec 2010 R3, SP2)

The job usually backsup 13Gig and takes 20 minutes.

Yesterday, out of the blue, the job took more than an hour and was canceled.

I ran the job again and noticed it finishes to backup all 13Gig but than just hangs until the auto cancelation kicks in.

I also noticed the snapshot was not removed from the VM. It looks like it's not even trying to remove the snapshot.

What could be the problem?

Operating Systems:

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YonatanC's picture

Hi CraigV,

I read the first article, and there's a reference in the bottom for more information at: http://www.symantec.com/business/support/index?page=content&id=TECH200709, which applies to BE2012. So I wonder if this registry fix is relevant to BE2010.

Also, I didn't understand if I'm supposed to apply this reg fix on the media server or on the remote server?

Also, the problem I'm having is a bit different - the backup agent didn't crash during backup and I didn't get the error stated in the second article. Actually the job didn't even failed. 

The job finishes to backup all the data and than just hang on 'Running' state until it's canceled automaticaly.

I don't even see an attemp to remove the snapshot.