VM not supported for Service Desk 7

I would agree.  We do 90 percent of our servers as VMware VM's.  Even our current Notifications Server (with Helpdesk) is running on a VM and has been for almost 5 years.  We also run our Deployment Server on a VM.  I would also agree that as along as you have the proper resources allocated it should work.  I am curious why it would not be supported.  Is there known issues?

Just my 2 cents.

Were the SD7 installations that you have tested all been on physical hardware? I saw the KB article before installing SD7 in VM but as you mentioned it did not go into specifics why this would not work so I tried it anyways to see. Perhaps this may explain all the issues I've been having on the VM installation with the Cube Reporting and not being able to create tickets.

I run my SD7 lab on a laptop, ( 6GB, dual core 2.0 Mhz), the laptop has server 2003 64-bit with SQL 2005 installed. Service Desk server runs on that. On the same laptop I run the NS7 in a VM (1.7 GB, 1 proc) simultanusly with no problem at all. Now of course this is for testing, 1 user at the time logs in, but its runs pretty smooth.

Before that, I ran it on 2 laptops, each on a VM. Again no issues.

Thanks AlexP for posting the solution to one of my problems. Rdutch12, I'm running SD7 in VM to test the new functionality and features before we actually implement it early next year. We plan to have NS7 sitting on a VM and then physical hardware for both SD7 and SQL. I'm not sure how much of a load is put on NS7 but hopefully there won't be any bottlenecks when we do it. We have 1000+ employees but if it was possible to run it all in VM without a big performance hit, that would be our ideal choice. I would like to hear Symantec's side regarding VM for SD7 as well.

Symantec has a lot of applications that are fully functional in a virtual environment without any issues. But not supported to run in a virtual environment.
When you call Support and they get the virtual smell, they will tell you to go physical and "hang-up". In practice they will help you as much as they can, but withour ANY garanties.
Which indeed still is strange in the age where we want to virtualize as much as possible.

Guido

I'm also running a test instance on a VM without any issue, aside from some minor slowness, but that could be due to not giving it a ton of memory since it's just test.   If you're going to do that too I'm betting you'll be fine.
I'm nearly sure it's a "We didn't get time to verify it on VM before releasing" issue. 

The latest what I heard is that it will be supported in the next release. The reason why it is not supported now is simply due to the fact that they did not have the time to test it all the way in a VM environment.