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Vm restore is failing if customised role is used for BESA

Created: 15 Jun 2012 • Updated: 20 Jun 2012 | 6 comments
This issue has been solved. See solution.
Hi 
 
 
 
Media Server OS: win2008 R2 
 
BEWS version: BE 2012 1CAS  2MMS
 
Remote Servers: yes
 
Remote Server OS: VMware esx 5win2008 sql and win2003
 
Backup Device: Dedup folder OST datadomain
 
 
1. Trying to perform a vm restore and it is failing with this error 
 
V-79-57344-38277 - Unable to open a disk of the virtual machine.
 
2. If we give administrator role to BESA account in vmware vcenter then the restore works
3. we have a separate role for backup exec account which is been given the rights mentioned below.
 
 
Datastore Allocate space
Global        Licenses
Network        Assign Network
Resource Assign virtual  machine to resource pool
Virtual Machine Configuration add existing disk
Virtual Machine Configuration add new disk
Virtual Machine Configuration add or remove device
Virtual Machine Configuration Advanced Settings
Virtual Machine Configuration change CPU count
Virtual Machine Configuration change resource
Virtual Machine Configuration disk change tracking
Virtual Machine Configuration disk lease
Virtual Machine Configuration host usb device
Virtual Machine Configuration Memory configuration
Virtual Machine Configuration modify device settings
Virtual Machine Configuration raw device
Virtual Machine Configuration reload from path
Virtual Machine Configuration remove disk
Virtual Machine Configuration Rename
Virtual Machine Configuration reset quest information
Virtual Machine Configuration settings
Virtual Machine Configuration Swapfile placement
Virtual Machine Configuration unlock virtual machine
Virtual Machine Interaction Power off
Virtual Machine Interaction Power On
Virtual Machine Inventory Create new
Virtual Machine Inventory Register
Virtual Machine Inventory Remove 
Virtual Machine Inventory Unregister
Virtual Machine Provisioning Allow read-only disk access
Virtual Machine Provisioning allow virtual machine download
Virtual Machine State Create snapshot
Virtual Machine State remove Snapshot
Virtual Machine State revert to snapshot
 
 
4. While we run the restore job it shows it has created the new vm in the vcenter console 
5. but restore job fails if we use a customised role for backup exec system account 
6. rights have given using this article  http://www.symantec.com/docs/TECH130255
7. can anyone suggest if this is by design for BE2012 that we should use administrator role only

Comments 6 CommentsJump to latest comment

ZeRoC00L's picture

Is the restore working when assigning the Administrators role in vCenter ?

Since you are restoring a complete VM, is the 'old' VM still in place?
If restoring to the same name you can have a duplicate VM.

If this response answers your concern, please mark it as a "solution"

WikiDonor's picture

Is the restore working when assigning the Administrators role in vCenter ?

Answer: Yes

Since you are restoring a complete VM, is the 'old' VM still in place?

Answer: Yes

If restoring to the same name you can have a duplicate VM.

Answer: I am restoring it as a new VM with a new name 

As I have mentioned in the main my post that it is able to create vm in vcenter console but the restore fails and no vmdk is stored on the datastore.

If you find my comment informative and helpful please mark the post as resolved.

ZeRoC00L's picture

Check if you don't miss the right:Assign Virtual Machine To Resource Pool

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1004417

If this response answers your concern, please mark it as a "solution"

WikiDonor's picture
Hi I have given these...........
 
Datastore Allocate space
Global        Licenses
Network        Assign Network
Resource Assign virtual  machine to resource pool
Virtual Machine Configuration add existing disk
Virtual Machine Configuration add new disk
Virtual Machine Configuration add or remove device
Virtual Machine Configuration Advanced Settings
Virtual Machine Configuration change CPU count
Virtual Machine Configuration change resource
Virtual Machine Configuration disk change tracking
Virtual Machine Configuration disk lease
Virtual Machine Configuration host usb device
Virtual Machine Configuration Memory configuration
Virtual Machine Configuration modify device settings
Virtual Machine Configuration raw device
Virtual Machine Configuration reload from path
Virtual Machine Configuration remove disk
Virtual Machine Configuration Rename
Virtual Machine Configuration reset quest information
Virtual Machine Configuration settings
Virtual Machine Configuration Swapfile placement
Virtual Machine Configuration unlock virtual machine
Virtual Machine Interaction Power off
Virtual Machine Interaction Power On
Virtual Machine Inventory Create new
Virtual Machine Inventory Register
Virtual Machine Inventory Remove 
Virtual Machine Inventory Unregister
Virtual Machine Provisioning Allow read-only disk access
Virtual Machine Provisioning allow virtual machine download
Virtual Machine State Create snapshot
Virtual Machine State remove Snapshot
Virtual Machine State revert to snapshot

If you find my comment informative and helpful please mark the post as resolved.

ZeRoC00L's picture

I think you would have to add some more rights to the vcenter account. At least some Datastore rights.

You can try, open the vSphere client and logon with your service account to the vCenter server. Try to add a VM, if that fails the complete restore VM would also fail.

If this response answers your concern, please mark it as a "solution"

WikiDonor's picture

Hi Just to update,

We have changed our Role to use VCB ROLE in Vcenter console. And now backups and restore both works. 

Thanks for all your help on this. 

If you find my comment informative and helpful please mark the post as resolved.

SOLUTION