Video Screencast Help

VM restore failure (2820) Netbackup 7.5

Created: 11 Dec 2012 • Updated: 11 Dec 2012 | 6 comments

I have tried the solution I found in a different thread ( about selecting the "remove backup information for devices like DVD/CD-ROM drives, serial or parallel ports" but the restore of my VM still fails.  As soon as I kick off the restore a C++ runtime error pops up, clearing the error leads to immediate failure of the job, 2820 error code. 

12/11/2012 9:07:43 AM - begin Restore
12/11/2012 9:07:44 AM - media FC4486 required
12/11/2012 9:07:44 AM - restoring image FINMS-2K8PRT106_1355164792
12/11/2012 9:07:44 AM - Info bprd(pid=9968) Restoring from copy 1 of image created 12/10/12 13:39:52   
12/11/2012 9:08:23 AM - end Restore; elapsed time: 00:00:40
VMware policy restore error(2820)

Attached is the bpVMutil log file.

Not really sure where to go from here, if more info is needed let me know.

Thanks all.

Discussion Filed Under:

Comments 6 CommentsJump to latest comment

Stuart Green's picture

Is this a VMware VM Template?

Be aware of these Notes and Restrictions

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.

Hanzo581's picture

Not a template as far as I know, it is just a basic windows server.

Hanzo581's picture

Sorry, to update this, yes the server was built from a VM template.  If that is what you were asking.


Yasuhisa Ishikawa's picture

It is hard to determine the root cause of C++ Runtime error.
You should open a case with Symantec if you have never.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

falti.manullang's picture

This is file level restore? or vm level restore?

Falti Manullang


 "If this post has helped you, please vote or mark as solution"

Hanzo581's picture

This is a full VM restore.  I know I read for file level the VM has to have client installed, but we were just trying to restore the whole VM as a test first.