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VMware backup error, "file read failed(13)"

Created: 03 Dec 2012 | 3 comments
WindsorB's picture

Dear all,

I am using NetBackup on Windows Server 2008 R2.

I created a VMware backup policy using VIP to query some VMs.

When the job run, 2 VMs is successful but 1 VM failed with error "file read failed(13)"

inside bpfis log, i found this error : Unable to access file <unspecified filename> since it is locked <182>

kindly advise if someone has a solution.

Best regards,


Comments 3 CommentsJump to latest comment

Sathish Kumar R's picture

Hi ,

Please specify all the 3 VM's in same esxi or in different esxi ?



zafar1907's picture


check this artical.

Contact support to get the latest rollup.

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

Stuart Green's picture

KB article @Veeam discusses similar event message..

The solution varies based on the cause.
If the VMware host held a lock on that snapshot:
Restart the management agents on that host
Create a snapshot manually
Perform a "Delete All" operation
This should clear the snapshot(s) present
If the Virtual Appliance mode failed to unmount hot-added disks:
Remove all hot-added disks from the Veeam VM
Create one snapshot manually
Perform a "Delete All" operation

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.