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VMware backup error, "file read failed(13)"

Created: 03 Dec 2012 | 3 comments
WindsorB's picture

Dear all,

I am using NetBackup 7.5.0.4 on Windows Server 2008 R2.

I created a VMware backup policy using VIP to query some VMs.

When the job run, 2 VMs is successful but 1 VM failed with error "file read failed(13)"

inside bpfis log, i found this error : Unable to access file <unspecified filename> since it is locked <182>

kindly advise if someone has a solution.

Best regards,

Windsor
 

Comments 3 CommentsJump to latest comment

Sathish Kumar R's picture

Hi ,

Please specify all the 3 VM's in same esxi or in different esxi ?

Regards,

Sathish

zafar1907's picture

Hi,

check this artical.

http://www.symantec.com/business/support/index?page=content&id=TECH141502

Contact support to get the latest rollup.

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

Stuart Green's picture

KB article @Veeam discusses similar event message..

http://www.veeam.com/kb1213

The solution varies based on the cause.
 
If the VMware host held a lock on that snapshot:
Restart the management agents on that host
Create a snapshot manually
Perform a "Delete All" operation
This should clear the snapshot(s) present
 
If the Virtual Appliance mode failed to unmount hot-added disks:
Remove all hot-added disks from the Veeam VM
Create one snapshot manually
Perform a "Delete All" operation

Tip: Get overview/document your NBU environment. Run 'nbsu' and review the output.

• If this provides help, please vote or mark appropriate solution.