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vmware clients shows as "Never backuped up" after GRT backup

Created: 27 Jun 2012 | 2 comments
bjorn.b's picture

Hello

I have added to vmware clients to a backup job with GRT enabled.

The backups are shown as successful, both the full and incremental, but when I try to run a restore from an incremental backup, I get this error message:

 

Job ended: Wednesday, June 27, 2012 at 9:10:00 AM
Completed status: Failed
Final error: 0xe0009741 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.
Final error category: Resource Errors
 
For additional information regarding this error refer to link V-79-57344-38721
 

Any ideas? I'm a little stuck

Restore from Full backups work perfectly fine, but it's NOT perfectly fine to run full backups all the time!

 

/bjorn

Comments 2 CommentsJump to latest comment

Sush...'s picture

Please refer to these technotes

 http://www.symantec.com/docs/TECH172844 : GRT Restore from differential backup of a VMware Virtual Machine fails with "Failed to mount one or more virtual disk images" error

http://www.symantec.com/docs/TECH87333 : GRT (Granular Restore Technology) restore option of AVVI (Agent for VMWare): Error: 0xe0009741 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.

http://www.symantec.com/docs/TECH168862 : File level restore from an AVVI incremental backup set fails with error "0xe0009741 - Failed to mount one or more virtual disk images"

 

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

bjorn.b's picture

Sorry for slow update on the issue, but this seems to be a problem with backups being run with DataDomain as a target.
I haven't been able to gather logs from this situation yet (but will do some more tests), but first of all, I want to find out if this is something that is common with such configuration. (BE2012 + DataDomain).

Another thing I see these kinds of installations have in common is that the VMs are showed as backed up (in the text field), but there is no "green lamp" there.
On a system with Backup Exec Deduplication Storage, everything seems to be updated correctly (the appliances are extremely well-behaving on this.

/bjorn

/bjorn