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VMWare Plugin shows 0 protected

Created: 23 Jan 2013 • Updated: 05 Feb 2013 | 1 comment
This issue has been solved. See solution.

Hello and thank you in advance for any assistance provided.

Regarding the Symantec Plugin for VMware, I am currently able to login to the media server via the vSphere agent, but no backups show and zero VMs show up as protected. I have read countless web articles regarding setup and configuration, but must be missing something. Here is what I have done so far.

  • Installed the plugin on the vSphere server, Backup Exec 2012 server, and local workstation
  • Registered the Plugin on the vSphere server however I was uncertain of what "Username" to use. Used a domain admin account
  • Ensured that the Logon account I use in BackupExec to run the VM jobs is an Administrator within vSphere
  • Attempted to connect to vSphere using the netbios name and IP address. In Backup exec, I use the Netbios name to connect to the vSphere server
  • Attempted to launch the vSphere client with the Logon account used to run VM backups
  • Within the Symantec Plugin tab in vsphere, connected to the media server using FQDN, netbios, and IP. Used the System logon account and personal account
  • Ensured I am running version 2.1 of the Plugin

At this point, I'm not sure what I could be missing. Any assistance is appreciated!

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Backup_Exec's picture


I would request you to open case with symantec as this is known issue please check the link below and when you open  a case you can refer this link below

Hope that helps



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