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VOM Array discovery from the specified host platform is unsupported

Created: 06 Sep 2012 • Updated: 02 Oct 2012 | 8 comments
This issue has been solved. See solution.

 

 

I need to integrate a Fitting-3PAR disks, but sends the following error in the console

Error V-383-9-1020 Array discovery from the specified host platform is unsupported

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RodP's picture

Hello Doca3001:

 

You require the Storage Insight add-on available for Linux,  or Solaris, or Windows, which you will have. Then your device must be on the Veritas Operations Manager Hardware and Software Compatibility Lists 4.1 / 5.0

 

Section - ARRAY SUPPORT FOR THE STORAGE INSIGHT ADD-ON

4.1 page 10, 3PAR is not a currently supported Array.

5.0 page  13, 3PAR is <Correction> 3 PAR array models are listed under the HP model section.

HP 3 PAR F -400
HP 3 PAR F -200
HP 3 PAR S -400.

 

The CommandCentral Storage product does currently support 3PAR as a device.

 

Your account team can request a Product Action Request (PAR) a term for an enhancement via the Product Management channel.

Hopefully that would help you to get the data you seek into the VOM application.

 

Rod

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Vidyut's picture

VOM 5.0 along with Storage Insight Add-on version 5.0 does support deep discovery for 3PAR enclosures.

The only requirement being that the discovery host that is picked for discovery need be running VRTSsfmh pkg version 5.0.

 

Hope this helps....

Thanks,

 Vidyut.

RodP's picture

Excellent News Vidyut. I see the Knowledgebase system is up to date but the HSCL doc is not. We will ask for it to be updated.

 

Meanwhile Doca3001, if you upgrade the control host and then review the articles here you should be able to accomplish your goal.

 

Rod

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doca3001's picture

Thanks for the answers, if you help me to understand the CommandCentral Storage because it was looking to vom was see the I/O array.

RodP's picture

Doca3001:

Have we provided you a solution or do you have further questions between CommandCentral Storage (CCS) and Veritas Operations Manager (VOM) Storage Insight (SI)?

 

Rod

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doca3001's picture

 

 

 

I have install:

porvom1# pkginfo -l VRTSsfmh
   PKGINST:  VRTSsfmh
      NAME:  Veritas Operations Manager Managed Host by Symantec
  CATEGORY:  application
      ARCH:  sparc
   VERSION:  5.0.196.0
   BASEDIR:  /
    VENDOR:  Symantec Corporation
      DESC:  Veritas Operations Manager Managed Host
    PSTAMP:  VRTSsfmh-5.0.196.0-Thu Jul 12 00:30:44 2012
  INSTDATE:  Aug 20 2012 14:11
     EMAIL:  Enterprise_Support@symantec.com
    STATUS:  completely installed
     FILES:     2345 installed pathnames
                  10 shared pathnames
                 305 directories
                1128 executables
              235428 blocks used (approx)

porvom1#

 

 

How use to configure Device Enclosure?

Send error

Error V-383-9-1020 Array discovery from the specified host platform is unsupported

RodP's picture

Doca3001:

I am assuming your goal is configuration which once completed will lead to how to view and use the product. Under the list of articles here  there are technical articles outlining the process and usage of the configuration and viewing, you should be able to use these to accomplish your goals.

 

In the first article in the list

Configuring deep discovery for 3PAR storage enclosures using Veritas Operations Manager Storage Insight add-on for Deep Array Discovery and Mapping 5.0

 you will see the process to follow and some caveats on configuration.

 

To configure deep discovery for the 3PAR enclosures

  1. In the Veritas Operations Manager console, select Settings > Enclosure.

  2. In the Enclosure page, click Actions > Configure New Device.

  3. In the Configure Device wizard panel, select the vendor, and the enclosure model. Click Next.

    See Configure Device panel options for vendor and product selection.

  4. In the Configure Device wizard panel, enter the required information about the 3PAR enclosure. Click Next.

    See Configure Device panel options for enclosure selection.

  5. In the Configure Device wizard panel that lists the 3PAR enclosures, enter the deep array discovery information. Click Finish.

    See Configure Device panel options to update the enclosures discovery information.

 

I hope that helps you to resolve your request?

 

Rod

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SOLUTION
RodP's picture

Doca3001:

 

Have we managed to resolve your request?

If you open a Symantec Support case we can provide you a move interactive guided experience via Webex or another remote tool to demonstrate the steps.

Please let us know if you have any further requirements on this thread.

 

Rod

_________________________________________________________________________________________________________________________

If you find the information useful and valid for your issue please vote it up and use it as a resolution to improve our co