Data Loss Prevention

After the succesfull upgrade proceedure from Symantec DLP 11.1 to 11.6 and rebooting the server i'm unable to connect to Enforce Console and noticed that "Vontu Manager" service doesn't starts automatically. After i start it manually and attempt to access Enforce Console the service crashes. 

I have 3-Tier installation and DB is up'n'runnin (connection with sqlplus was successful). Has anyone faced such an issue?

P.S. the issue isn't license-related-checked this variant by deleting any license and was still unable to get into the Enforce Console

Artem,

Check the various logs to see if there are any messages that indicate the issue.

If you have support, open a case and attach any logs you can find.

JGT

did you restart the password ?

can you start the services in this sequence

How to start the Manager Vontu Services:

            1. Vontu Notifier
            2. Vontu Manager
            3. Vontu Incident Persister
            4. Vontu Monitor Controller (if applicable)
            5. Vontu Update (if necessary)

Tried that one with support - no success( Now trying to find someone who might had the same problem. First logs lookup indicate the wrapper issue, but after reinstalling the enforce server no obvious log error messages are presented (manager, monitor controller, tomcat logs)

Sry, didn't understand you, what do you mean - restart password? i cant get to the login page of the Enforce console even.

Yes, i started the services in that sequence, but after 1~2 min Vontu Manager stops anyhow

sorry , reset the password of windows after upgrade or before.

the service is dependent on logon user, if the password has been changed it could be the reason.

 

Nope i don't remember anyone reseting the password for ./protect and ./protect_update , but i can check it. Any suggestions how to fix that?

the existing one needs to be replaced with the changed password if any and then recycle the services.

You can check the upgrade log under the debug folder. And, did you ever run the post upgrade script? The Vontu Manager service will stop if the post upgrade script is not run.

Nope, no password reset situation ((

I think no. Can you point to the doc\guide, where i can find the info on this scripts?

Please restart the oracle and Enforce server and chcek whether problem resolve

Hello, I had the same issue.

The problem was solved by manual updating to the next version (11.6.1).

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Best regards, Artem.

 

Hi arttem,

please refer below

https://www-secure.symantec.com/connect/forums/vontu-manager-not-started

https://www-secure.symantec.com/connect/forums/dlp-console-displays-404-error

https://www-secure.symantec.com/connect/forums/no-vontu-services-starting

Thanks to everyone for comments and suggestions!

The issue is now solved with the help of support team. The reason was: somehow there was another software on the server ( HP storage manager) that starts it's own tomcat5.exe process and our Vontu Manager deetcts that some process already uses tomcat server. We just deleted that software and Vontu Manager service starts appropriately.