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New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

vote up or vote down

Updated: 25 Feb 2010 | 17 comments
Stumpr's picture
+5 5 Votes
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This issue has been solved. See solution.

I do not understand the voting in the forum. Where is voting explained including the intent of having a voting system, what an up vote or down vote means, and how it adds to the forum?

Also why are points given/subtracted from my point totals if I vote up/down on a posting?

 

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riva11's picture
04
Apr
2009
10 Votes +10
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I prefer the old Juice way, a

I prefer the old Juice way, a vote form 1 to 5 , 1= poor and 5= Excellent. 
It was perfect to understand how was the evaluation. The current votes are really a dark way to describe the real value.

Eshwar's picture
04
Apr
2009
6 Votes +6
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yeah

I really liked the old juice forum Voting system.
Apart from Voting, i liked the implementation of SOLUTION for the issues posted. User who posted the question can select a comment as a SOLUTION.  

Thanks,
Eshwar

Om_123's picture
06
May
2009
3 Votes +3
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if u r given a vote

if u r given a vote up then 0.5 in creases & a vote down decreases .5

G_70508's picture
13
May
2009
3 Votes +3
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@OM_123 nthings gets decresed

@OM_123

nthings gets decresed when we vote Thumbs down

Actually after voting thumbs UP 0.5 point reward gets the peron who Votes the post Which BEcomes Exactely Opposite now, Now the post owner get the reward point & nthing to the Voter

foggydayz's picture
13
May
2009
4 Votes +4
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the old juice 1-5 voting

the old juice 1-5 voting option was way better. I'm not sure why points are deducted for a thumbs down

G_70508's picture
13
May
2009
1 Vote +1
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In latest Voting schem We are

In latest Voting schem We are getting 1 point When We gets one thumbs up Vote & nthing is gets rewared to user who votes the post......
i am sure what happens When we get thumbs Down Atleast nt described in Newly realesed Voting Schem Post

LeslieMiller's picture
13
May
2009
3 Votes +1
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The new rewards system is designed

The new rewards system is designed to remedy some of the problems mentioned above. You can see the details here.

Thanks,

Leslie Miller
Inside Symantec Community Manager

bgreen's picture
13
May
2009
9 Votes +3
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Praise, Concern, and Suggestion

I definitely like the new direction; the idea of putting the power to measure the usefulness of posted content into the hands of the users (and rewarding the original poster accordingly) is a good one.  It may take a little bit of time for everyone to get used to it in practice, but I think it's a positive, forward-thinking move on the part of the Connect team.

That said, I think there is still somewhat of a disconnect, at least visually, in the relationship between a thumbs-up/down vote in forums and comments section of articles.  Currently, the score displayed next to a discussion thread or article appears to be the sum total of all positive and negative votes for both the original post and all subsequent posts in the respective thread.  This can lead to misleading situations.  As an example:

"JuiceUserBob" posts an amazing new article.  20 People read this article, and vote thumbs up - the article now has a score of +20.  As posts start to roll in about the article, some of them are invariably off-topic, non-sequitor, garbled beyond recognition, or otherwise unhelpful.  The same 20 people who gave the article a thumbs-up vote give each of 5 inane posts a thumbs-down vote.  Unless I misunderstand how voting works, the article now displays a score of -80.  It is still the same great article, and through no fault of the author becomes something that, because of the negative score, additional readers might miss.

My recommendation would be some hybrid of the old juice-style 5-star rating system for articles and threads combined with the current thumbs-up/down voting process for subsequent posts.  From the article or forum page, we'd be able to see how the community rated the original article or discussion, without worrying about what happens after that.

I'd also love the ability to automatically ignore any post that has a cumulative negative score beyond a predefined threshold (ideally, that I can set), and to be able to bypass said ignore for users marked as "Admin", "Symantec Employee", or "Trusted Advisor".

Keep up the good work!

mister paul's picture
12
Jun
2009
1 Vote +1
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Yes yes yes

I completely agree.  Same for the Q&A forums.  Someone might ask a really good question, and there might be a bunch of lousy answers and one good one.  I never used Juice, so I can't compare, but I think it is critically important to have separate scores for the threads and individual responses.  Otherwise, people won't vote.

shaun_b's picture
22
May
2009
2 Votes +2
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still watching...

i'm still watching to see how i like or dislike the new system. The one thing I would like to see more of is analysis of older posts that don't have solutions marked from the OP. I've posted a bunch on some threads that i'm giving the right answer for, but the thread goes stale. Just interested in having moderators keep this in mind.

Jobert's picture
29
May
2009
4 Votes +4
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we have the freedom to

we have the freedom to vote...
lets use it wise with or without points...
thanks..

mister paul's picture
12
Jun
2009
3 Votes +1
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don't reward voting

voting is too easy and doesn't have any accountability to be worth giving the voter reward points. On the other hand, rewarding the person whose article was voted on is nice, as it does encourage good articles.

Nel Ramos's picture
12
Jun
2009
3 Votes +3
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Everything sums up to

Everything sums up to trust...
people vote if they see the person is worth voting...
it is Symantec's call...
 

Nel Ramos

Other's picture
18
Jun
2009
4 Votes +4
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Good indication

I think the voting is a good way to show what the community thinks is a decent response - this holds especially true in some of the more technical posts where there are quite a few entries - it shows me what input is valuable and encourages people to take the time to respond with good information.

Jobert's picture
21
Jun
2009
2 Votes +2
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vote those that made your day

vote those that made your day or vote down those that had made your day worse...

Stumpr's picture
22
Jun
2009
2 Votes +2
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vote early, vote often

Vote the Chicago way.

Bob Stump VERITAS - "Ain't it the truth?" Incorrigible punster -- Do not incorrige

nhej-'s picture
25
Feb
2010
2 Votes +2
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its your choice to vote up or

its your choice to vote up or vote down. If you think the information helps you a lot, vote up.

Cheers!
"Those who Appreciate Quality Enjoy it Responsibly"
---------------:)---------------------------