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vSphere 5.1 Support Update

Created: 21 Nov 2012 • Updated: 25 Mar 2014 | 38 comments
Turls's picture

Symantec and VMware are unwaveringly dedicated to quality in our jointly developed solutions. During our testing with the VMware vStorage 5.1 API Symantec discovered issues* that introduce data recovery risks. We raised these concerns with our friends at VMware, who documented them in their knowledge base and in the VMware vSphere 5.1 release notes.  VMware expects to release a vStorage API update, and at that time we expect to retest and once again support joint solutions.

Read this blog for more details!

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demo4119's picture

I have customer runnning vsphere 5.1 and when is the next release that support for BE 2012?

durkinr's picture

Netbackup has announced support for vSphere 5.1, "Support for vSphere 5.1 in NetBackup

NetBackup supports backup and recovery of vSphere 5.1."
When will similar support be announced for BackupExec 2012?
b1gg1e's picture

ESXi 5.1 support with SymBE 2012 is a really important question.

We are waiting for your answer.

Thanks in advance.

Orionex's picture

The customers should follow the compatibility list SCL . ESXi5.1 is still not  in list .

durkinr's picture


The follow-up questions were asking when it will be supported, not if it is supported now. We are all painfully aware that it is not in the SCL now (as of Jan 2, 2013). Checking the SCL daily for updates is a waste of your customer's time.

If you read the latest info from VMware on the subject, BackupExec can fully support vSphere 5.1 backups using the vSphere 5.0 backup SDK. You could add support now, which apparently you have done for NetBackup.

In light of this information it would be helpful if Symantec updated their information for their BackupExec customers as to when the support might be added.

Your answer is not helpful. 


ZeRoC00L's picture

I agree with you, don't understand why some people have "vote down" your post.

Offcourse most people (including me) are disappointed that ESX 5 is still not suppored.
But I am the most disappointed from the lack of responce of Symantec, no estimate time of fix.

If this response answers your concern, please mark it as a "solution"

PTUser's picture

instead of fixing existing software they release a new software whith
Support for Windows Server 2012 and Windows 8 and
Support for VMware vSphere 5.0 and 5.1

which is for sure usefull only after first RU

Tallwood6's picture

This will be the last product I use from symantec, no communication just a blame game and no excuses at all for the continued lack of support for server 2012. All I can hope is it hits sales!

Maxgeo's picture

Just commenting so I get a notification when this thread is updated.

Our incrementals have since failed after updating to esx 5.1. Most companies I know keep their VMware environment the MOST up to date as first port of call and then everything else trickles down from there. Its a tough call to check an array of technologies SCL everytime a major infrastructure component is updated.

I get that Symantec are trying to say this is VMWare's fault, but this is BE 2012. Its the newest of new and many would argue it was pushed out way too prematurely.

Just fix this already as I am sick of seeing 'backup has failed' everyday. HOw great is it to spend thousands on a new backup solution on new hardware with the newest version of VMWare, only to be greeted by 'Backup failed' everyday? How great is a backup solution that cant backup? (NOT great)

ricdanger's picture

Looks like vSphere 5.1, Windows Server 2012, SharePoint 2013 and Exchange 2013 will only be supported on BackupExec 2012 R2.

The beta is planned to March, so.... Maybe by July we will get support. By that time, vSphere 6 should already be on near release.

This is unacceptable by any benchmark.

ZeRoC00L's picture

Where did you get this info from ?

I have received a mail for the upcoming beta, but vSphere 5.1 and Server 2012 are listed as supported for an updated BE 2010 R3 version.

Sharepoint and Exchange 2013 are only listed for an updated BE 2012 version.

If this response answers your concern, please mark it as a "solution"

Remko de Koning's picture

I just noticed this thread after I posted my question :

As far as I know, I cannot revert my ESXI installation back to 5.0.
Am I correct on this assumption?

Do I need to wait now until Symantec releases the RALUS agent for 5.1?


ZeRoC00L's picture

You cannot revert the installation to ESX5.0 but you can reinstall your ESX host if your VMs are installed on shared storage and you did not yet update the Vmware Tools......

If this response answers your concern, please mark it as a "solution"

durkinr's picture

For the latest info on vSphere 5.1 support in Backup Exec 2010 and 2012, see these articles:

It appears the next service pack for each won't be available until after the service packs ship, with beta testing starting in March.

"The beta software will be available for download by the end of March, 2013."

It could be quite a while until that beta is complete and the service packs are available for download.

antspants's picture

So, both Netbackup & System Recovery 2013 support 5.1 & you're still saying in your original post that you're not releasing it till VMware fixes the vddk?

What's really going on?

Not enough staff or bad press to warrant getting it out faster. My customers want out and we are having to agree because we can't keep fixing it for free.

vSphere 5.1 was announced in August 2012 and released in Spetember. Maybe your friends at VMware can get Symantec on the beta program. We are, why do you wait so long to test?

PS V6 is coming, get them to give you a copy, so you can test it properly this time.

Colin Weaver's picture

NetBackup have now completed their testing of the new vddk and it is the results of this that means they now provide support.

SSR 2013 does not actually do VMware backups using the vddk. All it uses the vddk for is Physical to Virtual conversions, although they would have had to also test using SSR inisde a VM with the 5.1 VMware tools installed. However this is still less of a requirement and easier to validate. Hence yes it does support it.

Backup Exec is still going though verification of code changes against the latest vddk - bear in mind BE code base is NOT the same as  NBU code base so it is not a direct port.

dgrove12's picture

I found out recently that if you have even one ESXi 5.1 host in your infrastructure, techs are told to abandon the support calls with a blanket statement of "sorry about your luck... we're testing a patch".  In the meantime I'm backing up virtual machines via RAWS instead.  Sad state of affairs at Symantec.  You lost a customer here.  Moving to Veeam without hesitation.

Colin Weaver's picture

If you have one ESX 5,1 host then you vCenter MUST also be ESX 5.1 and that would then affect the support of the 5.0 hosts (unless you switch to direct from host backups for the 5.0 hosts.)

Although I am not specifically aware that anyone in support has been told what you posted it does make sense as we cannot escalate through to engineering whare any part of the environment relating to the backlup failure is unsupported.

EOvermeer's picture

We have BE2012 V-Ray with all the latest hotfixes, Agent for VMware and VMware vSphere 5.1 (with vCenter 5.1 appliance).

From what I understand it's not possible now to do a granular file level restore without a separate installation of the Windows agent and do a separate backup. That's not want I want. The competitors like Veeam, VDP and Acronis vmProtect 8 can do a full vmdk image with the granular file level restore possibility but are missing the tape backup option.

Should I wait for the latest BE2012 R2 version (beta end of March)?

ZeRoC00L's picture

Unfortunately yes, but the beta will not be public available. You will have to subscribe for it.

If this response answers your concern, please mark it as a "solution"

Maxgeo's picture

Whats the go with the upcoming BE 2012 release? Is it a Seervice pack or a release?

I went to the Symantec symposium last year and we were told R2 "early 2013'. Now I have signed up for beta realease because basically our backups dont work, and now I am told the beta SP2 will finally be available in May 2013, yet its not an R2.

So what beta is due in May? SP2? or R2?

demo4119's picture

Should be SP2. I have customer facing a few issues and SP2 will resolve most of them.

Drew Meyer's picture

Guys -

We tried to answer this question with the VMware blog entries here. Backup Exec 2010 and BE2012 will support vSphere 5.1 in the next Service Packs.

See here for the latest on the beta and GA schedules for the Service Packs on BE2010 and BE2012.

Track the latest info here in Connect, on SpiceWorks, on Twitter or on Google+

Director of Marketing, NetBackup

BanksyMJ's picture

Latest on the BE2012 (next version) - There is a post elsewhere on this forum indicating Beta is now due May 2013. Sorry not sure exactly where.

CraigV's picture

...that post is linked to in the above post by Symantec's Director of Marketing...wink

Alternative ways to access Backup Exec Technical Support:

Drew Meyer's picture

Thanks, CraigV. BanksyMJ, you may refer folks to my blog post here:

Director of Marketing, NetBackup

BanksyMJ's picture

Thanks CraigV & Drew

simlip's picture

Hi there,

When does you release a final patch that supports Vpshere 5.1 ?




Drew Meyer's picture

simlip, we are going into beta on those Service Packs right now. Check the blogs referenced above for the latest information.

Director of Marketing, NetBackup

UKRonaldo's picture

Do you know when service packs are going to be released for beta testing? I've been watching blogs like hawk but getting tired of all wait.

Drew Meyer's picture

Watch Monday for an update. First hands-on testers installed BE2010 this week, next round expected next week.

Director of Marketing, NetBackup

King_Julien's picture


A second of your life, ruined for life.

Drew Meyer's picture

Hiya King_Julien. Blog post referenced above is here and we have 5.1 support in the patches due out before the end of July.

Director of Marketing, NetBackup

SuperBrain's picture
The much awaited Service Packs to add support to Windows Server 2012 (Remote Agent only) and VMWare 5.1 are released.
Backup Exec 2010 R3 revision 5204 Service Pack 3
Backup Exec 2012 revision 1798 Service Pack 2
Colin Weaver's picture

That edit is in hand we had a technical glitch wit the publishing of the SCL PDF file that stopped us editing that yesterday/overnight

King_Julien's picture


A second of your life, ruined for life.