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VSS Snapshot warning after upgrade to SEP 12.1

Created: 09 Oct 2013 | 4 comments

VSS Snapshot warning. File c:\program files (x86)\common files\symantec shared\eengine\eraserutilrebootdrv.sys is not present on the snapshot.

VSS Snapshot warning. File c:\program files (x86)\common files\symantec shared\eengine\eectrl64.sys is not present on the snapshot.

I have added dummy files in the path but still receiving error.  I have also added a global exclusion for EENGINE folder on any server. 

Operating Systems:

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Jaydeep S's picture

Have you tried rebooting the server on which you performed the upgrade.

kforfa's picture

Our weekly full job ran this weekend with the same results....the job completed successfully except for the SEP files.  Anyone have any idea how I can get a clean SystemState backup?

Colin Weaver's picture

Unfortunately this is probably another manifestation of a regular issue coverd in

http://www.symantec.com/business/support/index?page=content&id=TECH126412

http://www.symantec.com/business/support/index?page=content&id=TECH126412

and

http://support.microsoft.com/kb/955078

 

Mind you I am not sure why creating a dummy file has not resolved it, however somewhere in the registry is likely to be references to

c:\program files (x86)\common files\symantec shared\eengine\eectrl64.sys

 

Although you may need to either post on the SEP forum, OR log a support case against SEP to find out where in the registry the problem lies. Please be aware that if you try to find this yourself, then editing the registry is at your own risk and we would recommend you export the registy (or at least that area of the registry) before you make any changes.