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VSS Snapshot Warning: The file C:\windows\system32\ias\ias.xml is not present int he snapshot

Updated: 21 May 2010 | 4 comments
help me rondo's picture
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This issue has been solved. See solution.

Hi,
I am getting an error message in every backup I run. It's a VSS Snapshot error that reads:

VSS Snapshot warning. File C:\Windows\system32\ias\ias.xml is not present on the snapshot.

The server ia m trying to backup is a Win2K8 domain controller.

The file doesn't exist onth e server, I've tried re-creating it by renaming a blank text file. That doesn't resolve the problem.

I've tried changing the snapshot provider and the error still occurs.

I've read articles on this forum where people have found registry keys and altered themb ut I dont' have those registry keys on my server.

If anyone has any advice on how I go about resolving this error, that'd be much appreciated.

Cheers,

#9
Rondo

Comments

Claudio Veronezi's picture
24
Feb
2010
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hello

Hi there,
I´m a newbie in netbackup.. and I really don´t knowabout backup exec.

but I had some problems about the ISO that was used to install the server

Iso´s made w/ NLITE and simulars brokes the shadow copy components that natbackup uses to get files..

Sorry if that post is useless but there is a lot of pappers at microsoft.com about it.

 see ya

Claudio Veronezi Mendes
EMC TA - Pre Sales at Compwire
Londrina - Pr - Brazil
 

Dev T's picture
24
Feb
2010
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Hello, This document might

Hello,

This document might help :

http://support.veritas.com/docs/340950
Backups complete with the exception: "VSS snapshot warning. File [PATH] [FILENAME] is not present on the snapshot."

Hope this helps...

Its a best practice to have a "Support Contract" with Symantec...
 

br_nar's picture
25
Feb
2010
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search your HKLM\System for this file

I've had several similar reports in the past. You can search your registry for references to this file.
Start searching HKLM\System for any occurances of 'ias\ias.xml'  and you'll probably have one or more references.
Depending on the exact registry path where the reference is found, I would try to delete (backup first!) the registry value or the complete key (eg: if it is a service, which is no longer available).
You also might need to reboot the server afterwards, before the error will go away.

If you cannot find it under HKLM\System, you can try a search starting at the HKLM toplevel.

Good luck!

help me rondo's picture
03
Mar
2010
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RESOLVED!! Cheers guys... it

RESOLVED!!

Cheers guys... it was a combination of re-creating the XML file on the target system and also un-installing Network Policy Server (cheers for the article DevT)  on our DC (wasn't being used anyhow, no one is sure how it got on there after all this time without it).

Thanks to all who contributed wih responses, you were all very helpful!

Cheers,

#9
Rondo