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VSS-Snapshotwarning because of missing inetinfo.exe

Created: 01 Sep 2010 • Updated: 10 Oct 2010 | 3 comments
Inti's picture
This issue has been solved. See solution.


I have an inssue with daily Backup on two Servers:

On all differential and complete Backup I see one particular VSS-Snapshot-Warning in System State for two Servers, claiming that "c:\windows\system32\inetsrv\inetinfo.exe" is not included in the Snapshot. The Machines were updated inplace from Server 2003 R2 to 2008 (non-R2, as they are 32-Bit) and I think this might be related.

In Fact there is no such file on the Server and from what I know, it is a Part of MS-IIS, which is not Installed (or were before) on this Server.
I can find a reference in the Registry but I'm afaid of any Problems, if I delete it.

Has anybode seen this problem ?

I'm pretty sure it is only a minor Issue but I want to get rid of the Warning every Day.



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AmolB's picture


Simply create a txt file at c:\windows\system32\inetsrv\ and then rename it as "inetinfo.exe" this will fix the issue.

Ben L.'s picture

This technote goes over the issue.

I would suggest against Amol's "fix" for the issue in case there is another application looking for the file as well just placing a txt file in place of what the file actually does could cause other problems on the system.

If this response answers your concern, please mark it as a "solution"

Inti's picture

There is a dependency between smtpsvc and iisadmin, which may be new with 2008 servers.
I saw this when using "sc query smtpsvc", but iisadmin was not installed.

In the Features, the SMTP Service was not installed either, so this might be a leftover.
I decided to remove it via "sc delete smtpsvc" which also cleared the errors in Backup Exec.

The clean solution might have been to install SMTP (which also installs Parts of IIS) and remove it afterwards via Features, but my solution seemed easier and worked out as well.

Thanks for the infos.