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W32.Sality.AE

Updated: 21 May 2010 | 10 comments
cvonfeldt's picture
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I have a SBS 2003 server that norton scanner identified 800+ w32.sality.ae infected files.  pretty much all .exe files.  some are o/s related.  i've tried a couple other AV solutions, but decidec to try SEP.  downloaded the trial, but it won't install on the infected pc.  i've reinstalled, but sys-state is currupt ~ no safe mode, hangs on 'preparing network'.  if there is a manual fix, it would be greatly appreciated.

-chrisv

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Prachand's picture
31
Aug
2009
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Try Norton Security

Try Norton Security Scan.

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

cvonfeldt's picture
31
Aug
2009
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I thought NSS was a

I thought NSS was a scan/report tool only? can it remove threats as well?

Vikram Kumar-SAV to SEP's picture
31
Aug
2009
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 NSS is a Small AV that will

 NSS is a Small AV that will scan you PC with latest defintions without installing itself on PC and will remove threats as well..

Prachand's picture
31
Aug
2009
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When a machine is infected ,

When a machine is infected , then SEP  will not get installed.
So first remove the threat with the help of NSS and then try to install SEP.
If it works good else go to Start run type %temp%
And paste the SEP_Inst.log

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Satyam Pujari's picture
31
Aug
2009
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Map drive Scan

W32.Sality.AE is a virus that spreads by infecting executable files , using autorun feature.

Symantec strongly recommends that customers take specific steps to control the execution of applications referenced in autorun.inf files that may be located on removable and network drives. Threats such as this one frequently attempt to spread to other computers using these avenues. Configuration changes made to a computer can limit the possibility of new threats compromising it. For more information, see the following document

How to prevent a virus from spreading using the "AutoRun" feature

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008032111570648 

It tries to stop and delete all the AV services and processes.It could also attempt to delete the AV definition files and block the domains for AV vendors.That's why you can't install AV after infection..if you are able to then it would be corrupted. 

The best bet here is ..
-First disable autorun feature in the infected system.
-Install SEP in a different system in the same network.
-Update SEP with the latest virus-defs.
-Map a drive [of the computer which is infected] 
-Run a full scan.

Find the technical description here

http://www.symantec.com/security_response/writeup.jsp?docid=2008-042106-1847-99&tabid=2 

Find the manual removal instruction here 

http://www.symantec.com/security_response/writeup.jsp?docid=2008-042106-1847-99&tabid=3

I'm pretty sure SEP with up to date virus-defs takes care of W32.Sality.AE.  
 

 

Inviting good karma to CPU...0xal0ne

cvonfeldt's picture
31
Aug
2009
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wow!  sounds good.  i'll let

wow!  sounds good.  i'll let you know how it goes!

-chrisv

cvonfeldt's picture
06
Sep
2009
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Thanks but

there was to much damage to the operating system.  Thanks for the suggestions though.
i've got a new o/s on another hard drive, sharing the data from the infected (and cleaned)
raid drive ~ which also includes the old o/s, which will remain since the original install
didn't partition it off.

new problem.  I've got a new O/S and trying to load SEP, but fails to install services.  I can't
make heads or tails from the install log.  and it's to big to attach here.

any ideas?

-chrisv

Prachand's picture
06
Sep
2009
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Please search for return

Please search for return value 3 in the SEP_Inst.log and Paste 5-6 lines above and below that.

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

cvonfeldt's picture
10
Sep
2009
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Return Value 3

there is more than one "Value 3"

Action 0:20:27: InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644.
MSI (s) (C4:98) [00:20:27:753]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\HPRVKZTW\LiveUpdate\lucheck.exe)
MSI (s) (C4:70) [00:20:27:769]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI6D.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\HPRVKZTW\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
Action ended 0:21:14: InstallFinalize. Return value 3.
MSI (s) (C4:98) [00:21:14:300]: User policy value 'DisableRollback' is 0
MSI (s) (C4:98) [00:21:14:300]: Machine policy value 'DisableRollback' is 0
MSI (s) (C4:98) [00:21:14:347]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=992477803,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (C4:98) [00:21:14:347]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (C4:98) [00:21:14:347]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (C4:98) [00:21:14:347]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 0:21:14: Rollback. Rolling back action:
Rollback: InstallLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644

------------------------

InstSymProtect::cleanupFolder() -> DeleteFolderIfNoFileExists FAILED
cleanupFolder:  exiting
MSI (s) (C4:98) [00:21:31:925]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (C4:98) [00:21:31:925]: Error in rollback skipped.    Return: 5
MSI (s) (C4:98) [00:21:31:941]: No System Restore sequence number for this installation.
MSI (s) (C4:98) [00:21:31:941]: Unlocking Server
MSI (s) (C4:98) [00:21:31:941]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 0:21:31: INSTALL. Return value 3.
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {24BF7A02-B60A-494B-843A-793BBC77DED4}
Property(S): CostingComplete = 1
Property(S): VersionNT = 502
Property(S): TARGETDIR = Z:\
Property(S): ALLUSERSPROFILE = C:\Documents and Settings\All Users\

---------------------------

Property(S): ProductToBeRegistered = 1
Property(S): MsiFilterRebootMode_RebootAtEndModeBefore = 1
MSI (s) (C4:98) [00:21:32:660]: MainEngineThread is returning 1603
MSI (s) (C4:CC) [00:21:32:675]: Destroying RemoteAPI object.
MSI (s) (C4:30) [00:21:32:675]: Custom Action Manager thread ending.
MSI (c) (F4:28) [00:21:32:691]: Back from server. Return value: 1603
MSI (c) (F4:28) [00:21:32:691]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (F4:28) [00:21:32:691]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 0:21:32: ExecuteAction. Return value 3.
MSI (c) (F4:28) [00:21:32:691]: Doing action: SetupCompleteError
Action 0:21:32: SetupCompleteError.
Action start 0:21:32: SetupCompleteError.
Action 0:21:32: SetupCompleteError. Dialog created
Action ended 0:22:33: SetupCompleteError. Return value 2.
Action ended 0:22:33: INSTALL. Return value 3.
MSI (c) (F4:28) [00:22:33:816]: Destroying RemoteAPI object.
MSI (c) (F4:1C) [00:22:33:816]: Custom Action Manager thread ending.

thanks! chrisv

Prachand's picture
10
Sep
2009
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The logs : LUCA:

The logs :

LUCA: InstallLiveUpdate enter.
LUCA: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\HPRVKZTW\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
Action ended 0:21:14: InstallFinalize. Return value 3

Title: 'Installation of Symantec Endpoint Protection Client rolls back with error LUCHECK.EXE returned 206
'
Document ID: 2009072709544048
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009072709544048?Open&seg=ent

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)