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W7 Machines getting stuck logging on after SEP install

Created: 13 Aug 2014 | 14 comments

Hello, We have been having an issue for many months now that has been driving me crazy.  All the machines effected are Windows 7.  These machines will get 'stuck' at various points throughout the log in process, mostly stuck at 'welcome'  We did a push of SEP a few months back to all machines and it seems to be causing the issue.  I used a test machine that was having the issue, uninstalled Symantec and installed Security Essentials.  The machine has not had the issue since. 

However, I need a fix for this as Symantec is our company wide anti-virus.  Please help.

Operating Systems:

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Brɨan's picture

What components are you running? What happens if you only test wuth AV installed?

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clehman's picture

Our SEP is verson 12.1.4032.4080...we remotely pushed the basic install package to each user.

Brɨan's picture

But running firewall? all components?

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clehman's picture

Yes running all components....

Virus and Spyware Protecdtion

Firewall

Intrusion Prevention

LiveUpdtae

Brɨan's picture

Anything in the Traffic log?

If you disable the fw as a test, what's the result?

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Brɨan's picture

On the client GUI go to Network Threat Protection >> Options >> View Logs

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Brɨan's picture

Any block for legitimate traffic

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clehman's picture

I do not see anything that stands out at this point however I did disable the firewall and I don't seem to be having the log on issue yet. 

clehman's picture

I take that back....I just got it to hang with the firewall disabled....

Manipillai's picture

Hi,

Any message in event viewer ?

>MK

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clehman's picture

Nothing that stands out....problem is, I don't think the machines get far enough into the log on process to log any events. 

Brɨan's picture

May want to ring up support to get them involved. They may need to review your current settings.

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