Video Screencast Help

Warning "Failed to load type for product pcAnywhere" after uninstallation

Created: 06 Oct 2012 • Updated: 06 Oct 2012 | 1 comment
Robin W's picture


pcAnywhere is uninstalled from the Symantec Management Platform 7.1. A warning is displayed in the Altiris Log Viewer when accessing the console:

Log File Name: D:\Program Files\Symantec\SMP\Logs\a24.log

Priority: 2

Date: 6/10/2012 20:00:22

Tick Count: 30494671

Host Name: SMP

Process: AeXSvc (1268)

Thread ID: 257

Module: AeXSVC.exe

Source: Altiris.NS.Licensing.ProductManager.GetInstalledProductsDb

Description: Failed to load type for product pcAnywhere Solution (c432b710-f971-11a2-8643-20105bf409af).

Exception: Altiris.NS.Exceptions.AeXException: An unexpected exception has occured during CreateInstance. (Assembely:Symantec.pcA, Version=12.6.7580.0, Culture=neutral, PublicKeyToken=fd4c455122b77259 Type:Symantec.pcA.pcASolution) ---> System.IO.FileNotFoundException: Could not load file or assembly 'Symantec.pcA, Version=12.6.7580.0, Culture=neutral, PublicKeyToken=fd4c455122b77259' or one of its dependencies. The system cannot find the file specified.

File name: 'Symantec.pcA, Version=12.6.7580.0, Culture=neutral, PublicKeyToken=fd4c455122b77259'

at System.Reflection.Assembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)

at System.Reflection.Assembly.InternalLoad(AssemblyName assemblyRef, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)

at System.Reflection.Assembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)

at System.Activator.CreateInstance(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, Evidence securityInfo, StackCrawlMark& stackMark)

at System.Activator.CreateInstance(String assemblyName, String typeName)

at Altiris.NS.ClassActivator.CreateInstance(String assembly, String type, Object[] parameters)

Is there a way to clean up this bad/missing reference?



Comments 1 CommentJump to latest comment