Update better we will add it in blog tips.

OK, I've created a blog entry too.

/Michael

Shouldn't we at least verify this is an issue with IE9 before we start making blog tip posts warning about this? One person having this issue does not constitute a problem with IE9, we should see if this gets reported more before we place the blame solely on IE9.

I'm in the process of testing this right now, I'll post my results.

OK. Two of us tested with IE9 and got the same results. No updates as long as IE9 is installed. Even tried disabling the security settings, nothing helped. For now, it's not a good idea to use IE9 on mission critical machines running SEP.

Keep in mind that beta software is not supported.

With more than 6 million downloads of IE 9 Beta (http://windowsteamblog.com/ie/b/ie/archive/2010/10/01/ie9-beta-momentum-in-september-6-million-downloads.aspx) I think it would be highly advisable to look into creating a patch to correct this definition update problem, as there a bound to be numerous SEP installations affected.

/Michael

Ted is correct. IE 9 is still in beta phase. I am sure that Symantec will come up with an fix once it is released.

Symantec does not provide support for installing or running Symantec Endpoint Protection on Beta versions

Drat. I just reinstalled Windows 7 to troubleshoot IE9 beta locking up on flash content. I had the lastest version of SEP 11 so I could have checked this, but I will say that in the weeks of running IE9 beta SEP did not notify me that my definitions were out of date. Either I didn't experience the issue or there is a separate problem of notifying out-of-date definitions. I assume it as the former.

Michael, thanks for posting.

Just to let you know, even though IE9 is in beta, we recognise this could potentially be a big issue and our engineering team is currently investigating what the problem is and where it lies.

More info as I get it.

Just wanted to confirm this was the cause of one of our systems not getting definition updates from the SEP server...  We removed IE9 beta, reinstalled SEP and the system seems to be retriving updates as normal.

I'm using the SEP 11 MR 6 MP1 11.0.6100.645 

and also IE9 Beta in my current laptop of Windows 7 Business with IE9 9.0.7930.16406 as at now 12 October 2010 my SEP client is working fine with the green dots.

https://connect.microsoft.com/IE/feedback/details/612496/ie-9-beta-appears-to-break-symantec-endpoint-protection-live-update-functionality

Thanks for the update Michael...

Please don't forget to mark your thread solved with whatever answer helped you : )

Thanks & Regards,
Vinja 

i have ie9 beta on my Win7 64bit OS working fine.

Hi Jedi_B, could you please confirm if you have an alternative browser installed as your default browser?

I suspect the update problems are only present if IE 9 Beta is the default browser...

/Michael

Hi Jedi_B,

thanks for the screenshot - it seems to be a 32 bit IE 9 Beta which you have taken a screenshot of, do you also have the 64 bit IE 9 Beta installed ( should read 64 bit after the version number, or at least that's what IE 8 does... ).

/Michael

No, its 64bit.

Great, perhaps it's only a problem if the SEP client 32 bit AND IE 9 Beta 32 bit is installed, at least that narrows the amount of impacted installations down quite a bit, since most new Windows 7 installations are 64 bit.

/Michael

yes ie9 is not

I have a number of workstations with Windows 7 64bit and the latest SEP 11 client.

On the workstations that we installed IE9 beta on, the Symantec client no longer updates it's definitions.

I have also set Chrome 6 as my default browser, restarted the workstation but still the Symantec client will not update at all.

It's definitely not limited to 32bit only.

yes there is a issue with IE 9 Beta. also found there are some system which are getting updated with IE9 but i need to check the configuration of system and IE 9 version i.e. 32/64 bit.

Thanks

Just to keep track of all the info, I'll post a link to the official Symantec KB article regarding this problem:

http://www.symantec.com/business/support/index?page=content&id=TECH141506&actp=search&viewlocale=en_US&searchid=1287126658420

/Michael

I am glad i found this thread.  Last week i noticed that my client 11.06 MP1 wouldnt update on its own.  After 2-3 days i would have to push the updates to it manually from SEPM. 

My current system is:

Win 7 Pro 64 bit

IE 9 Beta

Firefox 4 beta

I have removed IE 9 and after a reboot my computer went from 10/13/2010 virus defs to 10/14/2010 r40. 

Ill be monitoring it to see if it gets todays defs, but it looks promising!

Hi jglass05

Did you get the definition updates after uninstalling IE9 Beta?

/Michael

IE 9 beta should be creating problems for other product which is based on IIS. I hope this problem will get resolved with the full version.

I've been running the IE9 beta as my default browser since the day it was first publicly released. My OS is Windows 7 x64. No issues whatsoever with the SEP client. My defs are up-to-date.

I just stumbled across this post..   I am in the same boat.  Running IE 9 beta on a windows 7 32 bit machine and my definitions were not updating as well.

I found another fix for a similar problem about defs not updating.  The solution was to create a new test group on my SEPM and have it to use Symantec's Live Update server only and then put the computer into that group that wasnt receiving definition updates.  This worked for me.  Might be a quick/temp fix.

Hello

Just thought I would add that I installed IE9 beta the day it was released and have no issues on a Windows 7 x64 machine and the definitions are dated today.

IE9 is the default browser.

The machine is also fully updated with all windows updates.

Robin

I am running IE9 Beta 64bit on Windows 7 Ultimate 64bit. My definitions are up-to-date. No issues at all.

Thanks for update on this issue.

hi

i have this problem too

colleagues who have IE9 beta installed and have no problems with definitions update please open c:\ProgramData\Symantec\LiveUpdate\Downloads\ and you can find there a lot of files

it means that your client is downloading its definitions from internet or local liveupdate server

there is no miracle

dear symantec

any news about this?

Just happened across this: http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/863d8f3d-c4ab-43e6-9d57-e163ea3baddd

Tested it in my lab environment and on a couple of machines in my production network and it works.  This is good for the users that decide they want to install IE9 Beta without being fully aware of the issues it may cause to the security of their workplace.  If you have a way access a remote command console (Dameware NT Utilities for example), you can run the command provided in the link, force a remote shutdown on the machine. 

I just recieved an update from Symantec Support stating that the case has been escalated to the engineering team and has been identified as a product defect. It will be fixed in the next build.

Best regards,

Michael

Thanks for updating the issue.

Should now be fixed in RU6 MP2

This issue is fixed in MR6 MP2 has worked in my case.