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WARNING: Unable to obtain list of files using specified search criteria.

Created: 05 Nov 2013 • Updated: 19 Nov 2013 | 17 comments
p whelan's picture
This issue has been solved. See solution.

Hello All,

I have a problem listing some files for a restore.

Environment: NBU 7.5.0.4 on a 2.5.2 appliance version 2.5.1 master/media server and an identical media server, both using deduplication.

 

Problem:

For some of the clients, when attempting a restore, the above message is returned, for others is works fine.

Policy types tested are MS-Windows and VMware, same results. Although the VMware one has the added "feature" of not showing incrementals in the list.

As implied, the list of images appears, but when any is selected the WARNING message appears.

Addition information:

bpimagelist show valid images for the clients and times in question.

bplist and bpadm both fail with No Entity Found when using the same criteria.

cat_convert -dump kdkdkdk.f file shows the files.

 

Any suggestions?

 

Operating Systems:

Comments 17 CommentsJump to latest comment

Mark_Solutions's picture

This usually ocurrs for incremental backups (vmware incremental backups do not do individual files by the way) where a backup may be successful but there is not actually anything to back up - hence "no files to display"

Another reason is if you have UAC enabled and you have not opened the BAR GUI using the "run as administrator" option

Hope this helps

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

p whelan's picture

Hi Mark,

Thank you for your reply.

Unfortunately the UAC doesn't apply as I get the same problem with bpadm or bplist and cat_convert -dump kdkdkdkd.f shows the files.

Also from the same console I can list other clients.

Thanks again.

Regards

Pat

Will Restore's picture

what are the full command lines you are attempting to execute?

 

Will Restore -- where there is a Will there is a way

Marianne's picture

bpimagelist show valid images for the clients and times in question.

bplist and bpadm both fail with No Entity Found when using the same criteria.

 

We need to see what you see....

Please show us bpimagelist output with -L option and then the bplist command that is failing.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

p whelan's picture

 bpimagelist -client client_name -d 01/01/2013
 bplist -C client_name -t 40 -s 01/01/2013 -R -b  /
 

Sorry, I don't have the exact commands, this is from memory. I will be able to get them in 4-5 hours.

If I run the above commands on other clients they work fine.

 

Regards,

 

Patrick

Marianne's picture

I am curious to see bpimagelist with -L output.

The only difference in your options is that you are specifying the policy type in bplist command and not with bpimagelist.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

p whelan's picture

Curiousier and Curiousier.

bpflist with backupid works. bpflist with client name with or without backupid fails. See attached file for info

AttachmentSize
Restore list error findings.docx 80.67 KB
Marianne's picture

Policy type is shown in bpimagelist output as MS-Windows (not VMware):

IMAGE some_client 0 0 9 some_client_1383501601 Windows_Cluster_TH02 13 *NULL* root 

-t 40 will then definitely produce status 227....

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

p whelan's picture

Sorry. I was unclear.

This example was for a windows client because it was easier to gather the info. The problem applies to windows and vmware policies, but not all.

Marianne's picture

Apologies for not reading your Word doc till the end.

Hopefully you have bprd and bpdbm logs enabled on the master?

Seems this is the only way we will figure out why the master server is no happy with client name in bplist and bpflist commands...

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Will Restore's picture

bplist -C some_client -s 11/02/2013 -e 11/04/2013

EXIT STATUS 227: no entity was found

Need a couple more parameters to list Windows server backup; won't work without them

-t 13     specifies Policy type for Windows

/C/        or some other valid path

 

bplist -C some_client -s 11/02/2013 -e 11/04/2013 -t 13 /C/

EXIT STATUS 227: no entity was found

 

So that should have worked.  Unless the client name is mispelled, there are no valid images in that date range, or the path does not match.  You can try this as well to do recursive search:

  bplist -C some_client  -t 13  -R  /

If that produces some data, then add filters as needed

 

Will Restore -- where there is a Will there is a way

Marianne's picture

Hi Patrick 

Curious to know if the logs helped to clear up the mystery?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

p whelan's picture

Hi Marianne,

Thank you for your interest, unfortunately, no, the problem is still on going. I have a WebEx wiht the customer in about an hour.

 

Regards,

 

Pat

p whelan's picture

The problem has been resolved. We needed to add symbolic links in /usr/openv/netbackup/db/images for the upper and lower case versions of the client. Although the client was defined in lower case the bplist command, when it called the EMM database, was asking for the upercase name which couldn't be found.

Although these were Windows type policies, the clients were Enterprise Vault severs. This appears to be the cause as there were only four clients failing and all four were EV servers (and the only EV servers).

Thank you everyone for you help and support.

SOLUTION
Will Restore's picture

Ah-ha ... said above on Nov 6

So that should have worked.  Unless the client name is mispelled...

Will Restore -- where there is a Will there is a way

p whelan's picture

P.S.

-t 13 is NOT needed and / at the end is sufficient.

Will Restore's picture

Well it depends on what you are looking for.  None of the parameters are required. smiley

Glad you got it sorted out! 

Will Restore -- where there is a Will there is a way