WDE 9.7 + error Unable to commit disk
Being using PGP WDE on a Server 2008 box for the last number of years on a perpetual license.
We copy our end of month backups onto encrypted disks.
Recently the PGP software stopped allowing us to encrypt disks with the error message
Unable to commit disk.
This error occurs within 3 seconds of clicking on Encrypt disk.
The disks are external 2TB USB disks and have being working fine for the last 12 months as we have being using the same model of disk.
No events in the WDE logs, Windows Server log etc.
We have tried formating the USB drive and also confirmed that we can copy data onto the disk.
I realise the edition of software is out of support, but we cannot get an OK for a new PO for a newer release until we find the issue with the encryption software.
We can connect older disks that have ebing encrypted and read them sucessfully.
Also tried installing the software on a new PC as a test, but getting the same error.