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  • 1.  we always failed update SEP 12.1

    Posted Feb 26, 2015 10:26 PM
      |   view attached

    Dear all;

    We have problem when update SEP 12.1 .

    previously I'm used LUA 2.30 each reachout 77% always failed and I changed LUA 2.3.4 but still failed.

    I've also followed https://www-secure.symantec.com/connect/articles/liveupdate-administrator-2x-server-connection-recommendations but still failed.

    log below:

      2/25/2015 9:36:36 PM SGT Download critical admin Failed to download file 1424403570jtun_sep12enn10m26.m26 while processing request id 3.
    2/25/2015 5:35:12 PM SGT Login/Log Off informational admin User session of user admin was timed out.
    2/25/2015 4:48:37 PM SGT Download critical admin Failed to download file 1424403570jtun_sep12enn03m26.m26 while processing request id 3.
    2/25/2015 4:48:37 PM SGT Download critical admin Failed to download file 1424461065jtun_ennfull2v2.osi while processing request id 3.
      2/25/2015 1:48:37 PM SGT Download critical admin Failed to download file 1424461065jtun_enn04md2v2.osi while processing request id 3.
             
    2/24/2015 11:32:41 AM SGT Login/Log Off informational admin User admin logged in successfully.
    2/24/2015 11:32:35 AM SGT Login/Log Off critical admin User admin failed to login.
    2/24/2015 9:53:11 AM SGT Download critical admin Failed to download file 1424403570jtun_emt64sep12enc05.m26 while processing request id 1.
    2/24/2015 9:53:11 AM SGT Download critical admin Failed to download file 1424461065jtun_ennfull2v2.osi while processing request id 1.
    		       

    Attachment(s)

    zip
    luadebuginfo.zip   814 KB 1 version


  • 2.  RE: we always failed update SEP 12.1

    Posted Mar 03, 2015 08:40 AM

    You may want to engage support for this issue.



  • 3.  RE: we always failed update SEP 12.1

    Posted Mar 03, 2015 09:00 AM

    Hello JasJus,

    Follow this discussion, you should be able to fix it

    https://www-secure.symantec.com/connect/forums/liveupdate-administrator-download-fails