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Created: 28 Feb 2013 • Updated: 28 Feb 2013 | 4 comments

Hi .....Today i recieved the Information on my e-mail about Symantec Endpoint SBE 2013 and i got my serial number and i use it to register and activate my product, So my first issue is i got different Licence file than the one mentioned on my e-mail and i wonder will it make any problem when i install the software or not?! Second, after i got my license file i tried to download the software and when i click Get software to start download i get another popup window telling me this"We are unable to process your request at this time. Your product may no longer be available for download or physical shipment. Please contact   Customer Care   for further assistance." Also i tried "https://fileconnect.symantec.com" and entered my serial number but i got this message "This product is currently unavailable for download. Please Contact Customer Service by clicking on the link provided on the page (61508)." ...

Any help please?!!!

 

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.Brian's picture

You should open a case with customer care as they will be able to resolve this.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Haitham-H's picture

Thank you Brian81, i already did and waiting for response, but i also saw this problem in an old post from one of the users, and if this is an old problem why symantec do not investigate about this issue?!!

Thanks

.Brian's picture

It could just be server issues. They get fixed but come back up from time to time. personally, I've never had it happen to me but maybe I just catch it at the right time. wink

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Haitham-H's picture

Problem solved after i reaised a case, for the new verion of Symantec SEP 2013 , we should use this website https://hostedendpoint.spn.com/ and then use the serial nuber you have from symantec and we shouldn't use https://fileconnect.symantec.com for this download.

Thanks everyone.