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Web Console cannot display page

Created: 16 Dec 2007 • Updated: 21 May 2010 | 3 comments
ggunzelman's picture
After logging in to the Symantec Endpoint Protection Manager Console, the web site cannot display Home, Monitors, or Reports pages giving me an HTTP 500 error. I can display/modify Policies and Admin pages. When I view Clients, my groupings show but none of the clients show in any group. I tried to run Mangement Server Configuration Wizard but it fails with a login error on localhost DBA SQL for the password. Error was login failed Examine the SQL Warnings chained to this exception. I do not remember any passwords but the one I always use.
I am worried to uninstall and reinstall. Will I have to reload all the clients? Does anyone have a solution for this?

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KAM 2's picture
We had the same issue, but the DB was on a separate SQL server.  Just some minor adjusting for IIS settings did the trick.    It was a rights issues that Symantec resolved via a Webex session.  They are suppose to be sending us the fix.  If I receive shortly, I will post otherwise you may want to call them.
EdVan's picture
I am having the same issue.  I would be very interested in anything they send you.  Anything to not have to spend hours on the phone waiting for support.