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Web Part for Finding Tickets

Created: 03 Jul 2012 | 1 comment

I have gone through most web parts but have been unsuccessful in finding the web part that finds tickets.  I can find the web part that searches for tasks but not tickets. 

thanks in advanced

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nazareth's picture

Have a look at the following post: Created a Search Application for ServiceDesk

This looks a bit complex to set up. I have not set it up yet, but it looks to be worth pursuing. Symantec, against all common sense, did not add a built in ticket search.

There is a report on the "Quick Search" tab that you can edit to make more options available when searching, however, it is very slow and I don't believe it gives you good results.